POS Support and Customer Service Specialist

Description

Job Summary: Provide technical support and specialized customer service to users of the Corntech POS system, ensuring proper software operation and an agile, empathetic, and professional service experience. Key Responsibilities: 1. Respond to customer requests and provide technical support for POS configuration. 2. Diagnose, document, and track reported technical issues or bugs. 3. Ensure clear, empathetic, and customer-oriented communication. POS Support and Customer Service Specialist Provide technical support and specialized customer service to clients using the Corntech POS system, ensuring correct software and peripheral operation, as well as an agile, empathetic, and professional service experience. Main Responsibilities * Respond to customer requests via chat, phone calls, and email. * Provide technical support for POS system configuration and usage, as well as for peripheral installation and troubleshooting (primarily thermal printers). * Make outbound calls when required by the case or upon supervision request. * Diagnose, document, and track reported technical issues or bugs. * Log incidents and solutions in the internal knowledge base. * Collaborate on improving support area processes. * Ensure clear, empathetic, and customer-oriented communication in every interaction. Required Profile * Minimum 6 months of experience in technical support or customer service (in-person or remote). * Knowledge of operating systems, peripheral configuration, and digital tools. * Ability to explain technical topics in simple, understandable language. * Strong spelling, writing, and verbal communication skills. * Ability to work in an organized, autonomous, and results-oriented manner. * Professionalism, empathy, and a service-oriented attitude. * Availability to work rotating shifts from Monday to Sunday, with two rest days per week. * Availability to rotate between morning and evening shifts according to the operational needs of the department. Desirable * Knowledge of thermal printer configuration. * Technical degree or courses in technical support, IT, networking, or related fields. We Offer * 100% remote work arrangement. * Part-time schedule of 25 weekly hours, distributed according to department operations. * Base monthly salary of $5,500 MXN. * Monthly performance bonus of $1,500 MXN. * Opportunity for promotion to full-time shift based on performance and departmental needs. * Collaborative work environment. Salary: $5,500\.00 per month Benefits: * Option for indefinite-term contract * Remote work Work Location: Remote employment