Customer Service Agent

Description

Summary: This Back Office Customer Service Rep role focuses on providing a great customer experience by assisting with orders, inquiries, and troubleshooting, working closely with sales and shipping teams. Highlights: 1. Focus on providing a great customer experience 2. Assisting customers via email, SMS, chat, and web apps 3. Collaborating with sales and shipping teams The functions of the Back Office Customer Service Rep. is to be a link between the customer and our Company, making sure the value of customer, providing more a great experience. Focus is always assured while working with our sales and shipping teams to ensure time and efficiently in our delivery process to our clients. **This is not a Call Center, is a Distribution center with services offices in Zona Rio** **Not a sales role, it's a Back Office Customer service position, assisting customers through:** **E\-mail \- SMS \- Chat \- Web Base apps \- Facebook.** **Helping clients with inquiries related to their orders, order processing, order follow up, cancellation and troubleshoot assistance.** **All this working in site, this is not a remote or home office vacancy.** **RESPONSIBILITIES** Answer emails, chats, Facebook msg's, written questions from customers \& retailers. Enter customer orders (solve/get answers to ambiguities) in ERP / CRM software Confirm order shipping date, location, time for delivery, and other inquiries, regarding his order. Write proform invoices Communicate discrepancies with customer order (credit, MOQ, price, locations, number of products) Make sure orders are shipped; if not verify why and when it will ship. **REQUIREMENTS** Bachelor's degree preferable, unfinished is ok, High school Grad or GED/ Preparatoria \- is a must require. Experience in customer service (Industry preferable/ Call Center Acceptable) Good communication skills are needed for this position. (no slang) Fluent in English is a requirement for this position (spoken \& written) . Computer skills required. MacOS user level (preferable) No transportation issues, the area Zona Rio has plenty of transportation to different zones \- if you have your own car/bike (is preferable) \- Free Parking in site. INE \- Current HSBC \- no issues with bank **We Offer** Great location offices Weekly Salary \+ Law Benefits Weekly Bonuses \- Punctuality \& Assistance **Schedule** **from 7am to 5pm** **Work schedule Sunday–Thursday** ***Ubicación Zona Río***