Elara Communications is a Mexican company that innovates, creates, and provides satellite connectivity solutions. We want you to join our team! PROFILE: Education: Telecommunications Engineer or related field. Experience: 1 year in first and second level customer support related to telecommunications, computer science, satellite links, and telephony. SPECIFIC REQUIRED KNOWLEDGE: Satellite communication. Radiofrequency. Measurement equipment. Configuration. Telephony. Switches. Satellite platforms. CISCO. Networks (VPN, topologies, structured cabling). RESPONSIBILITIES: Handling incidents according to internal procedures (support via chat, email, and phone calls). Assigning TT (tickets) using ManageEngine ServiceDesk Plus. Network monitoring. Monitoring networks using PRGT, HostMonitor, VoIpMonitor, and Meraki platform tools. Resolving incidents with the support of Imonitor, Total NMS Gilat, PRTG, VoIPMonitor, and Meraki platform tools. COMPETENCIES: Service attitude Responsibility Initiative Effective communication Compliance with standards Emotional stability Conflict management Honesty Working under pressure Teamwork If you meet the profile we are looking for, please send us your CV. If you may be suitable for this process, we will contact you as soon as possible; otherwise, we will keep your information in our database for 6 months. Thank you very much for your interest in Elara Communications! "At Elara, we do not discriminate or exclude based on race, ethnic origin, nationality, language, age, sex, gender identity, disability, physical appearance, religion, sexual orientation or preferences, ways of thinking, social condition, health conditions, or any other reason." Job type: Full-time, Indefinite duration Salary: $15,000.00 - $16,000.00 per month Benefits: * Free parking * Medical expense insurance Work location: On-site position