Banco Santander Mexico is a leading financial institution in the country, recognized by Grace Place to Work as one of the best places to work and for its comprehensive approach to banking services. With a prominent national presence, it stands out for its leadership in mortgages, SMEs, corporate banking and investment, offering a work environment with potential for growth and professional development for its employees. We invite you to become part of our company in our Retention area within the most important Contact Center in the country. What do you need? * Bachelor's degree (preferably in economic-administrative fields) * Extensive knowledge of call center indicators * Experience managing operational KPIs * Experience in insurance sales area * Personnel management experience * Enjoy working in a team Your responsibilities in the position will be: Plan, direct and control the operations under your responsibility, jointly determining with your staff the action lines for prospecting new projects according to the company's coverage scope. Identify the causes of credit rejection to provide feedback to operations with the purpose of ensuring goal achievement. Drive sales closing within the Contact Center. Identify, analyze and channel cases presenting issues that prevent credit approval. Periodically measure sales progress against objectives, implementing corrective and preventive actions to ensure target compliance. Location Contact Center Qro