**Responsibilities:** * Manage the collection process, ensuring timely recovery of outstanding payments through phone calls and WhatsApp. * Negotiate payment deadlines and payment agreements with delinquent customers. * Prepare periodic reports on the effectiveness of collection activities. * Maintain constant communication with customers to resolve discrepancies or doubts regarding payments. * Coordinate incidents, identify and manage operational issues, escalate to the appropriate personnel, and ensure quick and effective resolution. * Document incidents by recording events or incidents that occur during the workday for analysis and to improve operational processes in the future. * Receive calls from end customers and resolve their inquiries, as well as provide support for unlocking their devices. * Follow up with business partners, providing information to close their sales. * Provide timely training to partners to reduce the number of questions and inquiries in the internal chat. **Requirements** * **Education:** High school diploma minimum; bachelor's degree in Accounting, Business Administration, Law, or related fields preferred. * **Experience:** Minimum 1 year of experience in collections or customer service via telephone. **Working Conditions:** * **Schedule:** Monday to Friday from 9 am to 7 pm with 2 hours for lunch, and Saturdays from 9 am to 2 pm / overtime. * **Location:** Main office and hybrid work model. * **Salary:** $2,500 weekly + Commissions. * **Statutory benefits.** Job type: Full-time Salary: $2,500.00 per week Work location: On-site job