**KONECTA MEXICO** ### **TOREO SITE (DIAMANTE)** ### **OPENING: BANKING AGENT (CHAT AND CALL)** **Do you prefer chatting over talking on the phone?** Konecta is looking for you! Join the calmest banking campaign on the planet! ✨ Here, you just type and assist customers via chat or digital channels—and yes, you get paid for it! But don't worry, **if you prefer phone calls we also have telephone positions available**—details for BOTH below: **CAMPAIGN:** A major national bank is seeking banking executives to provide customer service. **CHAT Campaign Schedule:** Available shifts (choose your own): * 11:00 a.m. to 7:00 p.m. * 12:00 p.m. to 8:00 p.m. * 1:00 p.m. to 9:00 p.m. * 2:00 p.m. to 10:00 p.m. 3:00 p.m. to 11:00 p.m. \+* Transportation assistance of $1,000 Rotating day off (perfect for grocery shopping without lines!) **TELEPHONIC Campaign Schedule:** Available shifts: * 11:00 a.m. to 7:00 p.m. * 12:00 p.m. to 8:00 p.m. * 1:00 p.m. to 9:00 p.m. * 2:00 p.m. to 10:00 p.m. 3:00 p.m. to 11:00 p.m. \+* Transportation assistance of $1,000 Rotating day off (perfect for grocery shopping without lines!) **Job Type:** Full-time **Contract:** Indefinite **Who are we?** Konecta México is a leading company in Contact Center services and business process outsourcing (BPO), with over 19 years of presence in the country and more than 6,000 employees distributed across six operational centers, including one in Iztacalco, Mexico City. **Where are we located?** \***Location: Av. Rodolfo Gaona 3\-Piso 8, Periodista, Miguel Hidalgo, 11220 Ciudad de México, CDMX**\* Near Parque Toreo. ✨ **Job Objective:** What will you do? Assist and resolve customer inquiries, questions, and requests either **by phone or chat (whichever you prefer)** **Requirements** * **Education:** Completed high school (certificate required) Bachelor's degree (incomplete, ongoing, or completed) * **Banking Experience:** Previous work in a call center (banking campaign), regardless of whether it was collections, customer service, retention, or ATC. Any banking campaign experience applies, including digital banks or financial institutions. (At least 6 months) (Recent experience from 2022 onwards) Recommended experience: One year in a banking campaign * **Experience in ATC via CHAT** (At least 6 months of experience in chat-based customer service) * **Experience in ATC via phone call** (Call center; at least 6 months) Recommended experience: One year in ATC (phone or chat) * **Age:** Between 19 and 42 years old. * **Skills:** Excellent attitude, good spelling, and typing skills or the ability to type on a keyboard without looking at the keys. **What do we offer?** * **Integrated salary of $9200** (Base salary is $8,365, with a potential monthly bonus of $836, resulting in an integrated salary of $9201\.50\) The bonus depends on attendance, punctuality, and quality in our customer interactions. * **Monthly productivity bonus** (10%) * **Paid training** * **Statutory benefits from day one** * IMSS and INFONAVIT. * Christmas bonus (Aguinaldo). * Vacation time according to law. * Union support for your labor rights. * **Additional benefits:** * Free medical service. * Savings fund. * On-site cafeteria and coffee shop. * Grocery vouchers. * Discount card for department stores. **Why work with us?** At Konecta México, we offer a dynamic and professional work environment, **with growth and development opportunities; we have a special department that creates career plans for every employee willing to take trainings and develop new competencies, enabling them to compete for a better position within the company after 6 months.** We are committed to our employees' well-being and promote an organizational culture based on respect, inclusion, and service excellence. **How to apply?** If you meet the requirements and are interested in joining our team, please **send your updated CV through this channel or message Lic. Patricia Vidaños at the number: 12\-00\-70\-84, indicating your interest in the banking campaign and describing your recent banking campaign experience.** **If you do not meet the requirements** but are interested in joining our team, please message **Lic. Patricia Vidaños at the number: 55\-12\-00\-70\-84,** who will offer you various options based on your profile. **How does it work?** **One of our recruiters will review your CV and contact you** to offer you a position. To complete your profile, an interview will be conducted—you only need to confirm your attendance. **Konecta México** is an equal opportunity and inclusive employer. We do not discriminate based on gender, age, religion, disability, or any other condition. All selection processes are transparent and merit-based.