Technical Support I

Description

**What will be your challenge in this position?** You will join the infrastructure team, providing first-level technical support to internal users and customers, ensuring the operational continuity of IT services. You will be responsible for handling incidents, performing backups, supporting virtualization and storage tasks, and ensuring that everything operates stably, securely, and efficiently. **Your day-to-day responsibilities will include:** * Customer support (internal and external) to resolve technical incidents. * Monitoring, executing, and verifying daily backups. * Tracking incidents related to virtualization and storage platforms. * Installation and configuration of computing equipment, printers, telephones (IP and conventional), and other devices. * Preventive and corrective hardware and software support. * Installation and configuration of software and hardware purchased by the company. * Handling and tracking **service desk tickets**. * Monitoring and supporting the service desk for incident logging and resolution. * Tape backup (tape library) replacement, registration, and control. * Basic monitoring of servers and communication equipment. * Documenting incidents, solutions, and procedures in the knowledge base. **Requirements:** * **Education:** Technical or Bachelor’s degree in Systems, Computer Science, Networking, or related field. * **Experience:** 6 months in technical support * **Technical knowledge:** * Basic backup administration (Commvault or similar). * Virtualization concepts (VMware) * Storage knowledge We offer: Net monthly salary: $11,400 Statutory benefits: * Vacation * IMSS * Vacation bonus (25%) * Thirteenth-month bonus (15 days) Schedule: Monday to Friday, 9:00 AM to 6:00 PM, with schedule flexibility. Location: Miguel Hidalgo, CDMX. Position type: Full-time Salary: $11,400.00 per month Experience: * Data backups: 1 year (Mandatory) * Virtualization: 1 year (Mandatory) Workplace: On-site employment