customer service

Description

Job Summary: We are seeking a service-oriented professional dedicated to customer service to provide timely support, ensure an efficient customer experience, and contribute to continuous service improvement. Key Highlights: 1. Customer service and support-focused role. 2. Opportunity to contribute to continuous service improvement. 3. Prior experience in customer service or technical support. **Job Description:** We seek a service- and customer-oriented individual responsible for providing timely support and follow-up on user requests, inquiries, and incidents, ensuring an efficient and high-quality service experience. This person will maintain clear and courteous communication with customers, track processes, and contribute to continuous service improvement and customer satisfaction. Prior experience in customer service within the logistics, technology, logistics security, or related service sectors is required, as well as proficiency in platform management, process tracking, incident handling, and operational customer support. **Responsibilities:** * Provide first-level technical support for equipment and platforms. * Efficiently and courteously handle customer requests, complaints, and requirements. * Provide clear information regarding equipment functionality, request status, and processes. * Follow up on incidents until resolution, ensuring customer satisfaction. * Coordinate and document customer training sessions on platform usage. * Inform customers about new features and product updates. * Propose and monitor departmental KPIs. **Requirements:** * Age 25–45 * Bachelor’s degree or engineering degree in Logistics, Administration, Information Technology, or related field. * Minimum 2 years of prior experience in customer service or technical support **Salary:** $13,000–$16,000 per month, commensurate with experience **Work Location:** On-site Salary: $13,000\.00 \- $16,000\.00 per month Work location: On-site