Bilingual Customer Service Representative

Description

*ADVANCED ENGLISH SKILLS REQUIRED* *HIGHSCHOOL DIPLOMA OR EQUIVALENT REQUIRED* THIS POSITION PROVIDES HIGH\-QUALITY TELEPHONIC SUPPORT TO POTENTIAL NEW LAW FIRM/ATTORNEY CUSTOMERS THROUGH A LEGAL INTAKE PROCESS. **RESPONSIBILITIES:** \- RECEIVE INTAKES FOR LEGAL SITUATIONS FROM POTENTIAL NEW CLIENTS VIA ELECTRONIC OR TELEPHONIC SOURCES. \- MAKE MULTIPLE FOLLOW\-UP CALLS TO POTENTIAL NEW CLIENTS WITH THE GOAL OF MAKING SUCCESSFUL CONTACT. \- DISCUSS THEIR LEGAL SITUATION AND PROMPT THE INTAKE CONTACT TO ANSWER A SERIES OF QUESTIONS TO DETERMINE QUALIFICATION FOR THE LEGAL INTAKE. \- SEND LEGAL DOCUMENTS FOR SIGNATURE TO CONTACTS AND FOLLOW\-UP FOR SIGNING. **QUALIFICATIONS:** \- PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION IS PREFERRED. \- CUSTOMER SERVICE ORIENTATION. \- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS. \- BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND MAINSTREAM WEB BROWSERS. **SCHEDULE** MONDAY \- FRIDAY 8:00 A.M. \- 5:00 P.M., 9:00 A.M. \- 6:00 P.M., 10:00 A.M. \- 7:00 P.M (SHIFT ASSIGNED AFTER TRAINING) **SALARY AND BENEFITS** MONTHLY BASE SALARY $16000 PESOS (WEEKLY NET $3,450 APPROX) \+MONTHLY BONUS $1500 $500 FOOD STAMPS 4% SAVINGS STAMPS 15 DAYS CHRISTMAS BONUS *\*ALL MEXICAN LAW BENEFITS APPLY\** *THIS IS A FULLY ON SITE POSITION IN GUADALAJARA, JALISCO* Job Type: Full\-time Pay: From $16,000\.00 per month Education: * High school or equivalent (Required) Language: * Advanced english (Required) Work Location: In person