Summary: The Pre-Launch, Sr Associate manages the complete lifecycle of merchant onboarding, providing technical expertise, strong communication, and project management to deliver a seamless experience. Highlights: 1. Manage end-to-end merchant onboarding for SkyTab products 2. Provide white-glove service and comprehensive merchant training 3. Utilize problem-solving skills to configure and troubleshoot systems **Overview** ------------ **Shift4 (NYSE: FOUR)** is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce\-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4\.com. **Summary** The Pre\-Launch, Sr Associate manages the complete lifecycle of merchant onboarding, from contract to installation, before accounts transition to the Post\-Launch team. This role requires technical expertise, strong communication skills, and project management ability to deliver a seamless onboarding experience. The Sr Associate also provides menu programming, training, and proactive problem\-solving, ensuring white\-glove service for Shift4's SkyTab merchants. **Responsibilities** * Build rapport with merchants to understand their POS needs, reporting requirements, and SkyTab configurations. * Independently manage the lifecycle of onboarding, including data gathering, configuration, and installation scheduling. * Program merchant menus, configure online ordering, and ensure marketplace integrations and orders are correct. * Train merchants on the usage of Shift4 products and services. * Provide white\-glove service, ensuring merchant satisfaction throughout onboarding. * Maintain clear communication across all channels (email, phone, tickets, chat). * Research and apply problem\-solving skills to assess feasibility of requests and create solutions. * Document interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com. * Acquire and maintain industry knowledge of merchant processing and Shift4 systems. * Support special projects as assigned by leadership. **Qualifications** * High school diploma or equivalent required. * Deep understanding of hardware platforms, configuration methods, deployment, and logistics. * Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus. * Excellent written, oral, and listening communication skills. * Strong attention to detail with the ability to self\-manage and think critically. * Natural problem\-solving skills with the ability to de\-escalate issues effectively. * Customer\-focused mindset with a commitment to white\-glove service. * Strong leadership and team collaboration skills. * Friendly, enthusiastic, and professional demeanor. * Bilingual (English/Spanish) is required. Grade 5 *We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.*