*This job posting comes from the Talenteca.com job board* ### **Job opening for the company Talentos y Formación in Carretera Picacho-Ajusco - Tlalpan, Mexico City** Your objective in this position is to ensure proper planning, scheduling, and control of the Call Center's operational staff, guaranteeing the necessary coverage to meet the ATC levels, productivity, and operational efficiency established by our company. **Main responsibilities:** * Analyze historical data from calls, emails, or chats. * Real-time monitoring. * Detect deviations in demand and adjust resources in real time. * Generate productivity reports. * Provide key information for decision-making in the operations area. * Propose improvements in staff allocation and coverage strategies. * Minimize downtime and operational overload. * Participate in constant operational planning meetings. **Requirements to apply:** * Minimum of 1 year of experience in process or systems auditing. * Ability to analyze and identify areas for improvement within operations. * Skill in proposing practical and efficient solutions. * Advanced level of Excel (a knowledge test will be administered). Join a dynamic team where your ideas and analysis will make a difference! **Desired education level:** Upper Secondary **Desired experience level:** Expert Level **Departmental function:** Customer Service **Industry:** Insurance / Insurance Company **Skills:** * Critical thinking * Problem solving * Time management *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=68fab8e06a00004c008103d9&source=indeed*