Customer Service Representative

Description

Job Summary: This role involves managing and coordinating freight, providing personalized customer service, maintaining continuous communication, and ensuring satisfaction throughout the entire logistics process. Key Responsibilities: 1. Comprehensive management and coordination of customer freight. 2. Personalized and immediate customer service. 3. Continuous maintenance of communication with the customer. * **Manage, coordinate, and supervise customer freight** * **Provide immediate and personalized service; adapting to the needs of each customer** * **Coordinate with the planning and dispatch departments to establish dates and time slots for vehicle assignments** * **Maintain continuous communication with the customer regarding the status of their shipments** * **Enter and update shipment documentation and information (Ratecon – BOL – POD) in the system** * **Send the tracking link to the customer** * **Ensure closure of each load on freight platforms, always verifying that information and documentation are clear, accurate, and complete.** * **Prepare internal shipment tracking reports, including customer-specific history, status, incidents, and outcomes. Populate the shipment report and equipment control report.** * **Notify the customer upon delivery** * **Send POD and evidence (photographs) of unloading** * **Collect necessary documentation for the billing department, ensuring it is clear, complete, and timely** * **Ensure customer satisfaction.** * **Prepare periodic performance, operations, and customer scoreboard reports for quality department analysis and improvements** * **Rates for existing customers.** Employment Type: Full-time Salary: $3,800.00 - $4,500.00 per week Benefits: * Company parking * Free parking * Option for indefinite-term contract * Company phone Work Location: On-site employment