Customer Service

Description

At **PRET**, we are a globally recognized company dedicated to the production and manufacturing of high-quality products. We are seeking a professional for the **Customer Service** position responsible for customer support, label creation, and collaboration with logistics and production departments. Responsibilities: 1\. Order Processing and Tracking \- Receive customer orders, verify product models, quantities, delivery deadlines, etc., ensuring information accuracy. \- Coordinate with production and warehouse departments to monitor order progress and maintain communication with customers. 2\. Shipment Coordination \- Manage the shipping process, prepare shipping documents (e.g., packing lists, freight bills, delivery notes, etc.), and ensure information matches the order. \- Notify customers of shipment details (tracking number, estimated arrival time, etc.) and handle related inquiries before and after dispatch. 3\. Customer Support \- Assist in handling claims (e.g., delays, cargo damage, etc.) by coordinating internally to resolve issues and follow up. 4\. Data Recording and Reporting \- Maintain records of shipments, reconciliations, and organization of customer files. Requirements: Education: Technical or university degree in International Trade, Logistics, Business Administration, or related field. Work Experience: Minimum 1 year of experience in customer service, logistics operations, or order management. Technical Skills: Intermediate proficiency in Excel and ERP or CRM systems. Languages: Fluent English. Ability to communicate clearly and work collaboratively in a team. Capacity to work under pressure and attention to detail. **Address**: Vynmsa Apodaca Industrial Park II, Calle Productividad \#206, Col. Vynmsa, Supermanzana II, Industrial Park, 66628 Cdad. Apodaca, N.L. Salary: $15,000\.00 \- $20,000\.00 per month Language: * Fluent English? (Mandatory) Work Location: On-site employment