Branch Manager

Description

**Branch Manager.** HSBC Mexico offers career development opportunities for individuals with an excellent service attitude, strong customer interaction skills, a passion for sales, and an aspiration to grow professionally within the Commercial area as an Operations Executive. **Primary responsibility.** Supervision and control of teller operations and platform operations, ensuring their smooth functioning, optimizing resources, guaranteeing that Service Executives maintain an efficient cash flow, and ensuring that Promoters correctly and promptly execute all processes and operations inherent to their role. Serve, where branch operations permit, as a platform host, delivering services to customers and thereby achieving customer satisfaction and referrals for platform sales. **Requirements.** * Bachelor’s degree in Economics/Administration or Finance (in progress or completed) or completed High School diploma. * Minimum 6 months’ experience in customer service and/or client support. * Minimum 6 months’ sales experience; preferably in the financial sector. * Minimum 6 months’ experience in banking operations (products). * Knowledge of existing regulations. * Working hours: Monday to Saturday. **Skills.** * Customer- and sales-oriented. * Teamwork. * Team management. * Results-driven / Problem-solving. * Adaptability to change. **We offer.** Direct hiring by the Bank. Base salary, quarterly performance bonus, year-end bonus, vacation premium, life insurance, major medical expense insurance, loans, discounts on Bank products, active participation in sustainability/social responsibility programs, discounts at over 9,000 establishments, and a career development plan aligned with your aspirations. "At HSBC, we expect our people to treat one another with dignity and respect, fostering an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what sets us apart—we value diversity, advance together, hold ourselves accountable for our actions, exercise sound judgment, do the right thing, and make things happen." "At HSBC, we are committed to ensuring gender equality and providing continuous training to our employees, as well as protecting their labor and social rights."