Description
**Essential Functions/Core** **Responsibilities**
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* Participate in the planning, development, implementation and support of operational activities
* Answer incoming calls, refer calls to appropriate person, and take messages
* Respond to customer questions and requests, resolve complaints, and escalate issues as needed
* Identify ways to streamline operational procedures between or within departments
* Coordinate rewards and recognitions and other employee engagement activities on the floor
**Candidate Profile**
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* Bachelor's Degree in related field from a four\-year college or university with less than two years of relevant experience preferred
* Strong communication skills, both written and verbal
* Strong attention to detail
* Sense of professionalism and ability to develop relationships
* Self\-starter, sense of urgency, and works well under pressure
* Ability to multi\-task, prioritize, and meet timelines on deliverable items
* Proficient in Microsoft Office