Benefits Operations Executive

Description

Position Summary: Administer and monitor operational processes for benefits insurance, ensuring customer service and accurate execution of related tasks. Key Highlights: 1. Proactive customer follow-up to enhance service experience 2. End-to-end management of quotations, renewals, and policy changes 3. Coordination with insurance companies and claims handling **INSURANCE EXECUTIVE** Querétaro, Qro. Monday to Friday **Position Objective:** To administer and monitor operational processes related to benefits insurance, ensuring timely customer service and accurate execution of quotations, renewals, policy changes, and documentation. **Responsibilities:** * Proactively follow up with customers to enhance service experience. * Manage quotations, renewals, and administrative changes for Medical Expense, Life, Health, and Group insurance policies. * Administer policy enrollments, cancellations, modifications, and validity periods. * Prepare comparative analyses and proposals for clients. * Coordinate processes and follow-up with insurance companies. * Handle claims, billing, payments, claims settlements, and collections. * Record and update information in internal systems. * Maintain control and documentary backup of files. * Prepare reports and monitor KPIs and service response times. **Requirements:** * Minimum education: Completed bachelor's degree in economics or administration * Work experience: 1–2 years of experience in similar roles within the insurance industry * Knowledge and skills: Familiarity with insurance products, strong customer orientation, attention to detail **Offer:** * Competitive and attractive salary * Statutory benefits (IMSS, Infonavit, 15-day bonus, 12 vacation days, 25% vacation premium) * Medical expense insurance * Life insurance Salary: $17,000.00 – $20,000.00 per month Benefits: * Medical expense insurance * Life insurance Workplace: On-site employment