Administrative Assistant - Collections

Description

**Requirements:** ·Education: Bachelor's degree in economics or administration-related fields. ·Minimum experience: 1 year in collections or customer service. ·Intermediate Excel: Databases, lookups, formulas, pivot tables. (Subject to technical assessment). **Responsibilities:** Automate collection processes. Send payment notifications via email and telephone to 100% of assigned customers prior to and after due dates. Perform premium reconciliation adjustments with customers to secure premium payments. Obtain proof of payment for 100% of the assigned portfolio and submit premium application requests. Manage (request and dispatch) collection notices, invoices, payment complements, and annual adjustments. Generate compliance reports for submission to senior management regarding pending collections and process adherence. Enter customer feedback into the company's internal central system for collections follow-up tracking. Generate status reports for each assigned account: paid accounts, accounts pending payment. Invoice reprocessing. Create databases of pending collection incidents. Maintain and ensure customer information remains up to date. **We Offer:** $15,000 gross monthly. 100% integrated salary on payroll. 30-day year-end bonus. Life insurance. Statutory and above-statutory benefits. Working hours: Monday to Thursday, 08:00–17:00 hrs; Friday, 08:00–15:00\. Hybrid work arrangement. Professional training and growth opportunities within the company. Position type: Full-time, indefinite-term contract. Salary: Up to $15,000\.00 per month. Benefits: * Study support * Discounts and preferential pricing * Company parking * Free parking * Flexible working hours * Option for indefinite-term contract * Life insurance * Company-provided mobile phone * Remote work * Additional vacation days or paid leave Application question(s): * When did you graduate from your bachelor's program? Work location: Hybrid remote work in 01000, Álvaro Obregón, CDMX