2617 Customer Service - Customer Facing in MX lowest at $1000.0+ | ok.com

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Customer Service - Customer Facing in Mexico

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Customer Service - Customer Facing

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Category:Customer Service - Customer Facing

Fac Underwriting Coordinator II, Mexico City (MX)64675005705090120

Fac Underwriting Coordinator II, Mexico City (MX)

**Location:** Mexico City, MX **About the Team** We are a friendly and diverse group of individuals located in the U.S., Canada, and Mexico with varying levels of experience in the reinsurance industry. We support North America Property and Casualty Reinsurance teams and units in delivering on their core mandates. We are part of a global team called Reinsurance Business Operations, and we collaborate closely with our colleagues all over the world. **About the Role** Provide our team of Facultative Underwriters with support for all non–client facing activities, including but not limited to: * Data entry of Submission risk clearance * Policy tracking and client follow\-ups for missing documents * Provide administrative support regarding records management and processes for the business relationships in his/her area of responsibility * Assists in the planning and reporting process including data gathering and data entry * Enforces and maintains guidelines throughout all facultative risks including archiving and storage planning Additionally, this role requires someone who feels comfortable working with data, identifying inconsistencies, and organizing information in a clear and reliable way. A big part of the job is handling information flows, spotting gaps, and ensuring accuracy across systems and documents — so an analytical mindset and ease with structured tasks are essential. **About You** * Excellent written and verbal communication skills necessary (English and Spanish) * Strong attention to detail * Demonstrates a positive attitude, proactive thinking and effectiveness as a team player * Applies accurate logic and common sense in decision making * Strong customer focus and service orientation * Ability to adapt quickly to changes in tasks and priorities * Comfortable working both independently and collaboratively * Ability to support underwriters in different locations * Demonstrates willingness to seek new knowledge and tasks, questions current processes while suggesting improvements * Comfortable working with data, spotting inconsistencies, and maintaining organized and accurate information across multiple systems. **About Swiss Re** Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance\-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting\-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. **Keywords:** **Reference Code:** 136295 Open Job\_Advertisement\_Benefits\_Mexico in overlay

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Negotiable Salary

Customer Service Representative- (J&P)64675005720705121

Customer Service Representative- (J&P)

**Customer Service Representative** **About Us** Helpware is a technology\-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience \& Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value\-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. Our US team is growing and we're looking for experienced Customer Service Representatives to join our Helpware team. **Position Overview:** As a Customer Service Representative (CSR), your primary responsibility is to provide exceptional customer service and support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring their satisfaction. **Primary Responsibilities:** * Responding to customer needs * Ensuring customer requests are handled in an appropriate and timely manner * Provide cutting\-edge service in a friendly, confident, and knowledgeable manner * Utilize various Helpware and client\-based tools and applications for customer support * Fully dedicated to a 40\-hour work week with shifting schedules **Qualifications:** * At least 1\+ years of BPO experience preferably in customer service * Outstanding verbal and written communication in business terms with external customers * B2 English Proficiency * Capability to maintain the highest confidentiality around company proprietary information * Enjoyment of working with and communicating with people and solving problems * Ability to multitask and prioritize while remaining calm and pleasant * Solid problem\-solving skills * Strong organizational skills * Quick thinker \& able to adapt * Courteous with customers

Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico

Negotiable Salary

Customer Service Analyst64675005737219122

Customer Service Analyst

The Customer Service Analyst supports the processes and activities that impact directly the Customer Experience during their credit life cycle. This position will focus mainly on managing customer payments in excess, performing deep analysis of accounts, processing customer inquiries requested by tickets in LAO Service Center and identifying opportunities in current processes. Responsible for the different daily interactions received either by tickets or any other internal channel. Escalations to upper management may be required as well as continuous and proactive communication with different areas such as Finance, Collections, Insurance, Customer Experience Operations and LAO SC. * Manage Excess Money Account with the objective of achieving and maintaining stablished objectives, by identifying the corresponding actions to excess amounts, according to IO and local policy. * Handle customer requests which may come through tickets submitted via the Customer Service Center, as well as internal requests between different departments and customers who visit the office directly. * Perform daily/weekly/monthly reporting related to the processes under her/his responsibilities. * Create and update Customer Service processes as required according to BPMS established process, having ownership and accountability with the different controls involved as identifying opportunities to be improved. * Maximize customer’s experience and always ensure clear communication. * Accomplish established SLA´s for tickets to ensure Customer Satisfaction. * Support other areas with payment clarification and reimbursement processing. * Participate in testing and system updates. * Working experience in Customer Service/Banking/Insurance related activities. * Customer Service values / orientation. * Bachelor’s degree in business administration, Marketing, Communication, Accountant or related fields (is necessary). * Fluent (Spanish \& English) both written and verbal (desirable) * Working knowledge and experience in computer programs such as Microsoft Office. (Proficiency in Excel knowledge) * Teamwork and collaboration. * Ability to embrace change and to adapt to organizational challenges. * Strong interpersonal, verbal and written skills. * Organizational and time management skills. * Data management and reporting driven. * Detail oriented. * Dynamic and Proactive. * Diversity Equity \& Inclusion oriented. GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.

Av. Fundadores 935, Paseo de Las Privanzas, 64750 Monterrey, N.L., Mexico

Negotiable Salary

Order Management Analyst64675005689730123

Order Management Analyst

Overview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years. A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world. **Know more:**PepsiCoJobs**Join PepsiCo, dare for better.** Responsibilities: **The Opportunity** This role is to provide support for the processing of invoices for payment. This includes indirect expense and Capital purchases. This role also interacts with suppliers and contractors to manage flow of purchase payment instructions and change orders. **Your Impact** As **Order Management Analyst** your functions would consist of: * Demonstrate an understanding accounts payable and invoice processing * Demonstrate experience with matching purchase orders, invoices and payments for multiple vendors and internal customers * Proven skills managing cash flow and budget adherence * Interact with suppliers and contractors to manage flow of purchase payment instructions and change orders * Maintain and distribute purchase order packages to appropriate field personnel and authorized agents. * Resolve purchase order and receipt of goods and services discrepancies. * Demonstrate a solid working knowledge of the SAP or Oracle invoice processing and Ariba purchasing systems. * Provide training to field users on proper purchasing and invoice payment processes. Qualifications: **Who Are We Looking For?** * Fluent in English * Bachelor’s degree in Business, Accounting, Engineering or similar field preferred * Procurement or A/P process knowledge required * Capital project experience preferred * Strong verbal and written communication skills to effectively interact with all levels of management * Purchasing systems knowledge (Oracle, Ariba, SAP) * Strong organizational skills * Solid computer skills with proficiency in Microsoft Office products If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements. **What can you expect from us:*** Opportunities to learn and develop every day through a wide range of programs. * Internal digital platforms that promote self\-learning. * Development programs according to Leadership skills. * Specialized training according to the role. * Learning experiences with internal and external providers. * We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. * Financial wellness programs that will help you reach your goals in all stages of life. * A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. * And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

Monte Casino 100, Molino del Rey, Miguel Hidalgo, 11100 Ciudad de México, CDMX, Mexico

Negotiable Salary

Marketing Manager64675004639746124

Marketing Manager

* Job Reference: 2492870357\-2 * Date Posted: 2 December 2025 * Recruiter: Consortium Professional Recruitment Ltd * Location: City, Leeds * Salary: £40,000 to £45,000 * Bonus/Benefits: £40,000 \- £45,000 * Sector: Business development, Creative \& design, Marketing, Print, Sales * Job Type: Permanent **Job Description** ------------------- **Marketing Manager** **Location: Leeds** **Salary: £45,000** Consortium Professional Recruitment is acting on behalf of a fast\-growing, innovative company based in Leeds, seeking a talented Marketing Manager to join their dynamic team at a brand new office. With ambitious growth plans and a collaborative culture, this is your chance to make a real impact across multiple marketing disciplines. **Key Responsibilities:** This is a stand alone role, covering all aspects of marketing, your duties will include: * Drive brand awareness, lead generation, and revenue growth. * Oversee integrated campaigns across digital, social media, email, print, and other channels, ensuring maximum impact and ROI. * Manage content creation, including blogs, videos, whitepapers, infographics, and marketing copy, optimised for SEO and audience engagement. * Develop and execute go\-to\-market strategies for new products, including product messaging, value propositions, and sales enablement materials. * Manage social media platforms, engagement strategies, and influencer/partnership collaborations while maintaining brand voice and consistency. * Maintain and develop brand guidelines, ensuring consistent messaging, identity, and customer experience across all touchpoints. * Analyse performance metrics across campaigns, digital channels, and customer engagement to continuously improve results. * Conduct market research, competitor analysis, and customer insight gathering to inform strategy and innovation. * Collaborate closely with sales, product, and customer service teams to align marketing initiatives with business priorities. * Manage marketing budgets and resources effectively, ensuring campaigns deliver measurable results **About You:** The successful candidate will ideally have the following attributes: * Strong experience in marketing, preferably in a stand alone role, with experience of building a strategy from initial conception to final execution * Proactive, creative, and results\-driven, with excellent communication skills. * Comfortable working in a fast\-paced, evolving environment. * Passionate about building brands, driving campaigns, and delivering measurable results. * Experience working in Home Improvement, DIY or retail is essential for this role. **Why Join?** * Work for a rapidly growing, forward\-thinking business. * Be part of a collaborative team where creativity and innovation are celebrated. * Lead and shape marketing strategies that directly influence business growth. * Competitive salary and opportunities for professional development. * Attractive salary and benefits package with the opportunity to develop a marketing strategy from scratch. If you are a marketing professional looking for your next challenge in a high\-growth and fast paced environment, we want to hear from you! Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise.

Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico

MXN 40,000-45,000/year

Tender Executive64675004566401125

Tender Executive

A commercial company within the group is seeking: A professional with solid experience in the end-to-end management of **public and private tender processes**, specialized in the marketing of goods and services. **Key responsibilities:** * Negotiation with suppliers. * Cost control and process optimization to maximize bid profitability. * Proficiency in government procurement platforms and commercial analysis tools. * Identification of opportunities and analysis of tender documents. * Evaluation of technical and administrative requirements, as well as preparation of highly competitive proposals compliant with regulatory standards and client needs. Results-oriented, with strong ability to work under pressure, manage multiple projects simultaneously, and ensure timely delivery of critical documentation. Recognized for strategic thinking, attention to detail, and capacity to build collaborative relationships with clients, commercial partners, and contracting entities. **Key areas of specialization:** * End-to-end management of public and private tenders * Analysis of tender specifications, terms of reference, and legal requirements * Preparation, review, and submission of technical and financial proposals * Contract management and post-award follow-up * Supplier relationship management and price negotiation * Strategic planning and budgetary control * Proficiency in government procurement platforms * Development of market-intelligence-driven commercial strategies Employment type: Full-time Salary: $12,000.00 – $14,000.00 per month Work location: On-site employment

Lago Viesca 14, Anáhuac I Secc, Miguel Hidalgo, 11320 Ciudad de México, CDMX, Mexico

MXN 12,000/year

Recruitment Executive64675004606722126

Recruitment Executive

*This job posting is from the Talenteca.com job board* ### **Job opening at Traiding Service Green in Juarez - Cuauhtémoc, Mexico City** At Traiding Service Green, we have over 6 years of experience in security, customer service, and security camera sales. Our company was founded with the mission of being an establishment that delivers quality and professional service, aiming to ensure the security and integrity of any facility while guaranteeing speed, quality, and personalized attention to each of our clients. We are seeking our RECRUITMENT AND STAFF SELECTION ANALYST We offer: Base salary: $12,000.00 net Bonus of $300 per target achieved Paid training Direct hiring by the company Statutory benefits starting from the third month Job stability Corporate phone Requirements: Experience as a recruitment analyst in private security Social media management skills Strong verbal communication skills Documentation required for hiring Work schedule: Monday to Friday, 8:50 AM to 6:00 PM Saturday, 8:50 AM to 2:00 PM Work location: Calle Napoles, Juarez Borough, Cuauhtémoc Delegation, two blocks from the Hamburg Metrobus Station, Line 1 **Desired education level:** Higher education — incomplete **Desired experience level:** Expert level **Departmental function:** Human Resources **Industry:** Human Resources **Skills:** * Strong verbal communication skills * Recruitment * Private security *This job posting is from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69371bdc2d00003200fa879a&source=indeed*

Nápoles 59-Interior 506, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, Mexico

MXN 12,000/year

Project Architect64675004088065127

Project Architect

A major company, a leader in its industry, is seeking: Architect (Male or Female) 3 years of experience leading projects * **Client interaction and customer service** * **Knowledge of materials (acrylics, aluminum, steel, etc.)** * **Proficiency in design software** * **Project monitoring and follow-up** Working hours: Monday to Friday Employment type: Full-time, indefinite-term contract Benefits: * Cafeteria service * Company-provided mobile phone Workplace: On-site employment Employment type: Full-time Salary: $20,000.00 – $25,000.00 per month Workplace: On-site employment

Av. Reolín Barejon 21, La Estacion, 52006 Lerma de Villada, Méx., Mexico

MXN 20,000-25,000/year

Group Submanager64675004072961128

Group Submanager

Supervise the service and attention levels provided at the office, participating in personalized customer service in accordance with the Branch Manager’s work plan, in order to monitor results (portfolio, customers, recovery).

V6R2+JR Dziuché, Quintana Roo, Mexico

Negotiable Salary

Sales Consultant64675004040065129

Sales Consultant

**Description:** We are a consulting firm specializing in fiscal, legal, and accounting services. We are seeking a Sales Agent to prospect and acquire new clients, maintain an existing client portfolio, and achieve sales targets. The position involves 50% office-based work and 50% field visits. **Responsibilities:** * Client prospecting and acquisition. * Maintenance of the client portfolio. * Calls and follow-ups with potential clients. * Professional handling of rejection. * Presentation of consulting services to clients. **Requirements:** * Experience in sales or customer service. * Ability to handle rejection and meet targets. * Effective communication and negotiation skills. * Availability for both office and field work. **We offer:** * A professional and dynamic work environment. * Opportunities for career growth. * Ongoing training in consulting services. Employment type: Full-time Salary: $18,000.00 per month Benefits: * Company-provided mobile phone * Complimentary uniforms Application question(s): * Are you available to work both in the office and visiting clients in the field? * Do you have sales experience and experience generating new clients? License/Certification: * State driver’s license (Desirable) Work location: On-site employment

Coronado 412, Centro, 23400 San José del Cabo, B.C.S., Mexico

MXN 18,000/year

CASHIER646750038711071210

**BEWARE OF THE DOG!!** A leading urban fashion company is seeking **YOUR TALENT** for the position of: **CASHIER** For the **CENTRAL ZONE OF GUADALAJARA** WHAT DO WE OFFER YOU? * Monthly salary of **$12,000 net** * Free branded uniform * **Vacation** starting from the 4th month * **Bonus** for achieving store sales targets of up to **$2,000 per month** * Statutory benefits: 100% social security contributions * Two days off and one day off per week * Savings fund * Brand discounts and more! WHAT QUALITIES DO WE SEEK IN YOUR TALENT? Minimum **6 MONTHS** of experience in this position Passion for customer service Knowledge of cash handling and payment systems APPLY NOW! Job Type: Full-time, Indefinite term Benefits: * Study support * Savings fund * Option for an indefinite-term contract * Life insurance * Free uniforms * Grocery vouchers Job Type: Full\-time Pay: $12,000\.00 per month Work Location: In person

Cda. Melchor Ocampo 244, Constitución de 1917, Iztapalapa, 09280 Ciudad de México, CDMX, Mexico

MXN 12,000/year

General Assistant, McDonald's PLAZA UNIVERSIDAD646750041032991211

General Assistant, McDonald's PLAZA UNIVERSIDAD

***MCDONALD’S IS SEEKING A GENERAL RESTAURANT ASSISTANT.*** **Join the McDonald's family!** **Location:** PLAZA UNIVERSIDAD **Are you looking for your first work experience or a job offering great benefits and flexibility?** This is your opportunity! At McDonald's, we value attitude and eagerness to learn. **About the Role:** As a **General Assistant**, you will be the heart of our restaurant, helping ensure our customers enjoy the best possible experience. Your responsibilities will include: * Maintaining cleanliness and order in work areas and the restaurant. * Unloading and organizing products and supplies. * Preparing food according to McDonald's standards. * Customer service at the cashier or lobby. **Requirements:** * **No prior experience required!** We provide training. * Passion for customer service and teamwork. * Availability to work **7 hours per day** (flexible schedules to be agreed upon). * Availability to work Monday through Sunday, with one weekday day off. **What We Offer (Superior Benefits Effective from Day One!):** **BENEFITS:** **Social Security**: IMSS coverage and 100% INFONAVIT contributions. **Additional Pay**: Sunday premium of **30%**. **Vacation**: **12 days** of vacation during the first year + **30%** vacation bonus. **Year-End Bonus (Aguinaldo)**: 15 days’ salary. **Public Holidays**: Paid in accordance with applicable law. **Schedules**: **Flexible schedules** (7 hours per day). **Healthcare**: 24/7 online medical consultation **at no cost**. **Meals**: **Free meals**. **Uniforms**: **Free uniforms**. If you wish to become part of this great family, **APPLY THROUGH THIS CHANNEL!** Employment Type: Part-time Salary: $8,000.00 – $8,500.00 per month Expected Hours: No more than 42 hours per week Benefits: * Educational support * Free uniforms Work Location: On-site

Cda. Emiliano Zapata 392, U Hab Emiliano Zapata, Sta Cruz Atoyac, Benito Juárez, 03310 Ciudad de México, CDMX, Mexico

MXN 8,000-8,500/month

Sales and Customer Service646750039480341212

Sales and Customer Service

Floor Sales Associate at **PATIO SANTA FE** Schedule: Monday to Sunday, 11 a.m. to 9 p.m. (STAGGERED SHIFT), one weekday day off. Biweekly pay, including punctuality bonus and Sunday premium. Meal voucher payment. Responsibilities: \- Customer service. \- Use of point-of-sale system. \- Store organization and cleaning. \- Inventory management. \- Use of sales support tools. We seek a candidate eager to learn, empathetic, friendly, responsible, and proactive. Customer interaction is extremely important to us, as is maintaining a positive work environment built on trust and honesty. Position type: Full-time Salary: $8,300.00 – $8,500.00 per month Benefits: * Discounts and preferential pricing * Meal vouchers Application question(s): * Are you currently studying? Work location: On-site employment

1a. Cda. Vasco de Quiroga 415, Benito Juárez, Álvaro Obregón, 53790 Ciudad de México, CDMX, Mexico

MXN 8,300/month

Temporary Associate, CHAPALITA Branch646750039631391213

Temporary Associate, CHAPALITA Branch

Associate position with a weekly schedule of 36 hours: 6 days per week, 6 hours per day ✨ Your responsibilities will include: Customer service Donut sales Preparation of hot and cold beverages Branch opening and closing procedures Cash handling and cash register management Cleaning of the work area No prior experience required Requirements: Completed or currently pursuing high school education (preferred) Availability to work rotating shifts We offer: Monthly gross salary of $8,364 MXN Statutory benefits Krispy Kreme employee benefits Free donuts and discounts Rotating shifts: 9:00 AM–3:00 PM or 5:00 PM–11:00 PM Transportation service at closing time Position type: Part-time Benefits: * Transportation assistance or service * Discounts and preferential pricing * Free uniforms Work location: On-site employment

Calz. Lázaro Cárdenas 360, Chapalita, 44500 Guadalajara, Jal., Mexico

MXN 8,364/month

Intern in Reverse Logistics646750039329291214

Intern in Reverse Logistics

Support activities related to return management, goods tracking, case analysis, and customer service. **Main Responsibilities** * Support tracking of **reverse logistics** processes (returns, warranties) * Assist in analyzing incidents and resolving cases. * Support recording movements and evidence in internal systems. * Provide **customer service** via email, chat, or phone regarding returns or clarifications. * Manage the returns database. **Schedule:** Monday to Friday, 9:00 AM to 6:00 PM **Economic support:** Weekly, based on hours worked Position type: Apprentice Salary: $44.00 per hour Expected hours: 40 per week Benefits: * Study support * Flexible schedules * Option for an indefinite-term contract Work location: On-site employment

Av. Reolín Barejon 21, La Estacion, 52006 Lerma de Villada, Méx., Mexico

Condominium Administrator646750040097301215

Condominium Administrator

Condominium Administrator. \- Minimum 1 year of experience. \- Bachelor's degree in Administration, Technical Degree in Administration, or related field. Key responsibilities: \- Customer service. \- On-site staff supervision. \- Report preparation. \- Vendor management, quotation review, and comparative analysis. \- Enforcement of internal regulations. \- Collections. Software proficiency: \- Microsoft Office Suite. \- Canva. \- Condovive or similar. Employment type: Full-time. Salary: $8,954.60 \- $16,180.44 per month. Work location: Hybrid remote work in El Marqués, Querétaro.

Fray Bernardino de La Torre 148, Quintas del Marques, 76047 Santiago de Querétaro, Qro., Mexico

MXN 8,954-16,180/year

Team Captain646689105434891216

A LITTLE BIT ABOUT Boldr * Boldr is the first global B\-Corp dedicated to delivering world\-class Client experiences while creating access to dignified, meaningful work in communities around the world. * We are a global team, united by our desire to connect diverse people with common values for boldr impact. * We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES * Meaningful connections start with AUTHENTICITY * We do our best work by being CURIOUS * We grow by remaining DYNAMIC * Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE * At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE As the Team Captain, you are responsible for the day\-to\-day leadership, performance, and development of the Community Builders team, including Social Media Specialists, Hybrid Social Media Specialists, Content Coordinators, and Reviews \& Marketplace Specialists. You will serve as the primary point of escalation for complex operational and people\-related issues, ensure consistent achievement of KPIs, and foster a high\-performing, inclusive, and values\-driven team culture. You will work closely with the Customer Experience Manager, Client Experience leadership, and People Manager to support business objectives and team growth. WHY DO WE WANT YOU We are currently looking for impact\-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. WHAT WILL YOU DO ### **People Management \& Leadership** * Lead, supervise, and mentor Community Builders team members, including Social Media Specialists, Hybrid Specialists, Content Coordinators, and Reviews \& Marketplace Specialists. * Identify growth and development opportunities for team members through consistent coaching and feedback. * Monitor attendance, punctuality, and conduct, and escalate people\-related issues to HR for proper action as needed. * Foster a positive, inclusive, and high\-performance team culture aligned with Boldr’s Core Values. Guide advisors and analysts to promote best practices, engagement, and optimal morale. * ### **Performance \& Quality Management** * Monitor and assess individual and team performance against company and client KPIs. * Deliver timely feedback through regular one\-on\-ones, weekly check\-ins, and monthly performance reviews. * Ensure team members are properly trained and consistently meeting service quality standards. Support continuous improvement through performance analysis and coaching interventions. * ### **Operational \& Escalation Management** * Resolve or assist with escalated tickets, issues, and complex customer or client concerns in a timely and effective manner. * Understand, investigate, and solve complex requests, particularly those involving multiple teams or departments. Identify and communicate blockers or risks, recommending effective solutions to the Customer Experience Manager. * ### **Client \& External Coordination** * Maintain familiarity with client key contacts, operating requirements, and processes. * Support implementation of policies related to the Client’s products and services. * Demonstrate strong mastery of the company and client offerings. * Contribute to the ongoing development of customer engagement, support, and success processes. Identify opportunities for continuous improvement and added client value in collaboration with leadership. * ### **Logistics \& Internal Coordination** * Ensure team resourcing, scheduling, and equipment needs are met to sustain service levels. * Recommend relevant product, tool, or process improvements. Partner with the People Development Manager to support career pathing and training plans for team members. * Relay operational trends and recurring issues to Service Delivery and Client Experience leadership in a timely manner. **Requirements** WHAT WE’LL LIKE ABOUT YOU YOU ARE… * Curious, authentic, and values\-driven \#beboldr * A strong people leader and coach * Analytical, solution\-oriented, and detail\-focused * Adaptable, resilient, and able to manage multiple priorities * Calm under pressure and skilled at conflict resolution * A collaborative team player and culture builder * Articulate, persuasive, and empathetic in communication YOU HAVE… * Bachelor’s/College degree in a relevant field. * At least 3 years of supervisory or team leadership experience, preferably in customer experience or support environments. * Experience supporting SaaS products and complex digital platforms. * Experience with non\-voice channels such as chat, email, SMS, and social media support. * A general understanding of content moderation and community management. * Intermediate knowledge of CRM systems (e.g., Zendesk, Salesforce preferred). * Intermediate knowledge of Google Workspace and MS Office applications. * Strong problem\-solving and decision\-making skills. * Excellent verbal and written communication skills. * Ability to quickly learn and navigate new technologies and systems. * Openness to feedback and continuous professional growth. * Willingness to learn about Data Science and Machine Learning concepts as they relate to operations and automation.

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

Santander Customer Service – Afternoon Shift646684645667851217

Santander Customer Service – Afternoon Shift

JOIN OUR TEAM! CORPORATE SANTANDER IS HIRING We are seeking Telephone Executives for the Customer Service Department. **Objective:** Handle incoming calls to provide customer service, including: balance inquiries, general account information, filing reports related to credit and debit accounts, and addressing complaints and claims. **Schedule:** Monday to Sunday, 3:00 PM to 9:00 PM, with one weekend day off. (Training: Monday to Saturday for 8 weeks). **Salary:** MXN $9,213 gross per month (paid biweekly). **Monthly service bonus of:** MXN $6,500 gross, awarded once the learning curve has been completed. The bonus is fully attained upon achieving 100% of the department’s required performance indicators. A partial bonus may be awarded upon reaching 70% of the required targets. **Work location:** Av. 5 de Febrero, Querétaro, Qro. The company does not discriminate on the basis of race, religion, sexual orientation, physical condition, health status, pregnancy, or HIV status. We are an inclusive company that values the talent of all our employees.

C. Damián Carmona 10, Centro, 76020 Santiago de Querétaro, Qro., Mexico

MXN 9,213/month

Banking Sector Sales Advisor646684645514261218

Banking Sector Sales Advisor

**We are seeking a Sales Executive for a major bank—Uncapped commission scheme** Join our team and grow within the financial sector as a Financial Sales Executive in the **Querétaro** area. Requirements: * Experience selling tangible or intangible products * Completed high school education * Face-to-face and telemarketing sales experience * Customer service skills What do we offer? * Monthly base salary * Attractive uncapped commission scheme (monthly income exceeding 20,000 MXN) * Statutory benefits * Full social security contributions * Life insurance Responsibilities: * Promotion and sale of the bank’s financial product portfolio * Closing sales and placement of intangible products * Telephone prospecting * Closing sales and promoting financial products **WE ARE NOT A CONTACT CENTER**

C. Damián Carmona 10, Centro, 76020 Santiago de Querétaro, Qro., Mexico

MXN 20,000/year

Specialist, Backoffice Operations646682981324831219

Specialist, Backoffice Operations

**Our Purpose** *Mastercard powers economies and empowers people in 200\+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.* **Title and Summary** Specialist, Backoffice Operations Overview: The primary role will be to meticulously document, identify, and swiftly resolve any operational issues that may arise during their line of work. Candidates must possess a keen attention to detail and a proactive approach to problem solving. They will collaborate with cross\-functional teams and stakeholders to ensure seamless communication and coordination. Responsibilities: * Oversee the daily operations of payment processing, ensuring accuracy, timelines and compliance with requirements * Proactively collaborate with internal teams and external partners to effectively address and resolve clients' operational issues, ensuring seamless service delivery and client satisfaction * Assist customer service teams with payment related inquiries * Create and update internal and external implementation documents and process flows * Collaborate closely with colleagues enhance efficiency, reduce errors and streamline workflows * Assist in the preparation of regular reports on operational performance and key metrics * Provide training and support to junior staff Required Skills \& Experience * Bachelor’s degree in Finance, Business Administration or a related field * 3 years minimum experience in the financial services or payments industry, with a focus on payment processing and operations * Excellent written and verbal English communications skills and interpersonal abilities * Proficient in payment processing systems * Ability to work independently and effectively in a fast paced and dynamic environment * You currently live in Mexico City and has availability to attend the office 3\-times per week. **Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard’s security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Negotiable Salary

Order Entry Specialist646682981163531220

Order Entry Specialist

Join a leading provider of fleet management software solutions that enhance business performance, safety, and compliance. As an Order Entry Specialist, you will manage customer support, handle orders, RMAs, and maintain accurate data using Salesforce, Oracle, and Netsuite. Your role ensures seamless communication between customers and internal teams. **Responsibilities**: * Provide exceptional customer service and support. * Manage new orders and RMAs, ensuring all order information is accurate. * Review and update customer information in Salesforce. * Create and manage serial numbers in Oracle. * Follow up with customers to ensure complete and correct order processing. * Track sales progress and maintain communication with internal teams. **Requirements**: * Proficient in spoken and written English. * Experience with CRM systems (Salesforce preferred). * Knowledge of ERP systems such as Netsuite and Oracle. **Location**: Parque Industrial Los Pinos, Tijuana **Work Schedule**: Monday to Friday, 7:00 AM \- 5:00 PM Job Type: Full\-time Pay: $600\.00 \- $800\.00 per day Work Location: In person

Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico

MXN 600-800/month

Senior Customer Advocate646682981482261221

Senior Customer Advocate

A LITTLE BIT ABOUT Boldr * Boldr is the first global B\-Corp dedicated to delivering world\-class Client experiences while creating access to dignified, meaningful work in communities worldwide. * We are a global team, united by our desire to connect diverse people with common values for boldr impact. * We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES * Meaningful connections start with AUTHENTICITY * We do our best work by being CURIOUS * We grow by remaining DYNAMIC * Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE * At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE As a **Senior Customer Advocate**, you will be responsible for interacting with customers to provide information in response to inquiries about products and services, handling and resolving complaints, and supporting account or subscription changes. You will collaborate with internal and external teams to ensure timely, accurate, and professional customer care while delivering a high standard of customer experience. WHY DO WE WANT YOU We are currently looking for impact\-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. WHAT WILL YOU DO * Respond to customer inquiries via phone, email, and chat with empathy, accuracy, and professionalism. * Provide accurate, valid, and complete information using available tools and resources. * Handle customer concerns by offering appropriate solutions and alternatives within established guidelines, ensuring resolution. * Perform problem tracking to ensure issues are properly prioritized, documented, tracked, and resolved. * Ensure proper and timely escalation of unresolved or complex issues to internal teams or supervisors * Maintain detailed documentation of customer interactions, transactions, comments, and complaints. * Stay updated on product and service knowledge to effectively assist customers. * Provide information regarding product features, pricing, availability, and subscription or account changes. * Identify opportunities for continuous process improvement. * Deliver service excellence and maximize customer satisfaction. * Collaborate with external and internal teams to remain aligned on product updates and service standards. **Requirements** WHAT WE’LL LIKE ABOUT YOU YOU ARE… * Curious and authentic, just like us! \#beboldr * Analytical, detail\-oriented, and solution\-focused * Passionate about customer satisfaction * Patient, empathetic, and calm under pressure * A collaborative team player with a positive attitude YOU HAVE… * A bachelor’s degree in any field (preferred). * At least 3 years of customer service experience (email, phone, or chat support). * Previous experience supporting SaaS products. * Strong phone contact handling skills and active listening ability. * Excellent verbal, written, and presentation communication skills. * Ability to multitask, prioritize, and manage time effectively. * Strong customer orientation with the ability to adapt to different types of customers. * Basic knowledge of Google Workspace and MS Office applications. * Ability to understand and communicate complex ideas clearly to customers. * An aptitude to quickly learn new systems and tools. * Openness to feedback and continuous improvement. * Intermediate understanding of common Customer Experience best practices. * Experience with Intercom CRM is a plus. **Benefits** * Private Health Insurance * Paid Time Off * Training \& Development

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

Employee Relation Business Partner646682981643551222

Employee Relation Business Partner

KNOWLEDGE, SKILLS AND EDUCATION Bachelor’s degree. Minimum of 3 year of experience in resolution of employee relation issues. Industry experience a plus. Working knowledge of multiple human resource disciplines including compensation practices, employee and union relations, performance management, and employment laws. Experience in consulting skills in labor relations Experience in conflict management skills. Experience in interpersonal and negotiation skills. Strong verbal and written communication skills Bilingual\-English Spanish preferable **MAIN TASKS AND RESPONSIBILITIES:** Analyze labor relations internal trends and metrics in partnership with HR group to help develop solutions, programs and policies. Manage and resolve employee relations issues. Conducts effective, thorough and objective investigations. High involvement in the operation with production employees, group leaders and supervisors Maintain in\-depth knowledge of legal requirements related to day\-to\-day management of employees, reducing legal risks and ensuring regulatory compliance. Conduct regular governance with supervisors or group leader. Consult with line management providing HR guidance when appropriate. Works closely with supervision and employees to improve work relationships, build morale, increase productivity and retention. Provides HR Policy guidance and interpretation. Participate in evaluation and monitoring of success of training programs. Follow\-up to ensure training objectives are met. Experience actively in the employee measurement environment. Experience managing resignation process. Comply with safety rules according to the function. Identify and report any quality and compliance issues and support corrective actions. ACKNOWLEDGING THE POWER OF DIVERSITY BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs, and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead! For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. WELCOME TO BRP We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, with a workforce made up of close to 16,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. www.brp.com YouTube @CommunicationsBRP

Blvd. Teófilo Borunda 6735, Ramón Rivera Lara, 32605 Juárez, Chih., Mexico

Negotiable Salary

HR Business Partner and Optimization Specialist646682981803531223

HR Business Partner and Optimization Specialist

**About PAD Specialists:** * We are a growing network of outpatient medical offices dedicated to **diagnosing and treating Peripheral Arterial Disease (PAD)**. We strongly focus on **prevention and early intervention** to improve patient outcomes. Our mission is to help patients enhance their quality of life—**what we do is life\-changing!** * We prioritize **exceptional patient care and outstanding customer service**. We’re looking for **dedicated, long\-term team members** who uphold high standards of excellence and strongly desire to **learn, grow, and advance professionally**. * **To learn more about our team, please copy and paste this URL into your browser: https://bit.ly/PADSTeamVids and visit our website: https://padspcs.com/** **Position Description:** * You'll oversee talent acquisition, employee relations, performance management, and organizational development while ensuring compliance and efficiency. * This is a hands\-on leadership position where you'll anticipate challenges, optimize processes, and build strong relationships across all levels of the organization. **Key Responsibilities:** * Develop and implement HR strategies that support business objectives, demonstrating **strong business acumen.** * Analyze HR metrics and trends to identify areas for improvement * Lead process improvements using lean methodologies to streamline operations and enhance efficiency. * Facilitate crucial conversations with employees, addressing conflicts, performance issues, and development needs with empathy and firmness. * Negotiate contracts, resolve disputes, and advocate for the company in talent\-related matters. * Foster a culture of critical thinking and forward\-planning, ensuring the team "plays chess, not checkers" by anticipating future needs and risks. **What We Offer** * Structured and efficient workflows—no more hospital chaos. * We prioritize **top\-tier compensation over traditional benefits** like paid holidays or PTO. Our pay is at the **99th percentile** for all positions in our locations, offering **significantly greater financial value** than standard paid time off. * Additionally, compared to hospital settings, our **better work\-life balance** is factored into this pay structure, ensuring you have both **high earnings and a more healthy balanced schedule.** * Comprehensive paid training * Growth and advancement opportunities **Requirements:** * **18\-month minimum commitment** * Excellent English verbal and written communication skills * Proven track record in business strategy alignment and critical thinking. * Strong analytical skills with the ability to spot opportunities for improvement and connect complex information. * Experience in lean process improvement and operational efficiency. * Excellent communication and interpersonal skills, including the ability to handle sensitive conversations and negotiations. * Tech savviness \- Experience with EMR systems and Google Workspace Job Type: Full\-time Pay: $600,000\.00 \- $800,000\.00 per year Work Location: Remote

MXN 600,000-800,000/year

CX Tech, Tier II646682979875871224

CX Tech, Tier II

***Welcome to Warner Bros. Discovery… the stuff dreams are made of.*** **Who We Are…** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the *storytellers* bringing our characters to life, the *creators* bringing them to your living rooms and the *dreamers* creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. **Your New Role…** The Customer Experience Technician, Tier 2 will be responsible for communicating with digital consumers, troubleshooting issues, researching potential bugs, and working closely with other team members to ensure errors are reported, prioritized, and resolved. The person must have strong interpersonal, customer service and communication skills and have the capacity to respond to requests with varying degrees of complexity in a short amount of time. Must be a quick learner and nimble with a strong ability to multitask and must be familiar with video streaming and digital apps as well as the navigation of connected devices and smart TVs. **Your Role Accountabilities…** * Interact daily with customers via email, chat, phone, app stores, social platforms, and other forms of communication ensuring the customer’s inquiry is responded to and resolved within SLA and target goals * Resolving technical problems of assigned cases * Showcase advanced analytical skills to identify, gather, and organize information as it pertains to apps and web platforms * Test and verify product functionality to reproduce customer issues * Document detailed failure and solution information within cases * Communicate courteously and effectively to understand issues from the customer's perspective * Deliver world\-class, proactive customer service to internal and external stakeholders * Showcase advanced analytical skills to identify, gather, and organize information as it pertains to apps and web platforms * Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance * Makes every effort to retain our customers business and ensure satisfaction at every step * Keen to solve problems \- do a little research to get the whole picture, and navigate towards customer centric solutions within the parameters of established policies * Liaise with other departments to ensure seamless communication and successful resolution of company wide inquiries, issues, concerns, etc. * The regular working hours for this position are Tuesday\-Saturday 8 am to 4:30pm EST (Sunday \& Monday off) OR Friday\-Monday 1:30 pm to 12 am EST (Tuesday \- Thursday off) **Qualifications \& Experience…** * Associate’s degree or equivalent 2\-years customer service experience required; 3\+ years preferred * Knowledge of mobile apps, connected devices, and digital TV technology * Experience with Zendesk preferred * Proficiency with G Suite and demonstrated competency in learning new software * Strong technical, problem solving, and negotiation skills * Capability of crafting consumer\-facing communications in an adept way to resolve issues and maintain consistent brand voice * Strong ability to multitask; complete troubleshooting steps while maintaining customer and internal team communication * Ability to think strategically, assess opportunities, and provide creative solutions to complex problems while remaining flexible and adaptable * Strong analytical and critical thinking skills * Superior customer service and communication skills (both written and verbal) with the ability to interact and support different levels within the organization * Ability to adjust priorities and manage time wisely in a fast\-paced environment * Commitment to teamwork through relationship\-building, reliability, trust, and collaboration **How We Get Things Done…** This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding\-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. **Championing Inclusion at WBD** Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Negotiable Salary

CUSTOMER CARE AGENT – IMMIGRATION LAW FIRM646682980677131225

CUSTOMER CARE AGENT – IMMIGRATION LAW FIRM

**About Us** Tomorrow Law Immigration is a fast\-growing, modern immigration law firm dedicated to providing world\-class service, clear communication, and compassionate support to our clients. We believe in structured systems, high standards, and a client\-first approach — and we’re expanding our Customer Care team. If you love helping people, thrive in organized environments, and want to be part of a professional, mission\-driven team, we want to meet you. **Position Summary** The **Customer Care Agent** is the first point of contact for our clients and plays a key role in setting expectations, collecting documents, and moving cases smoothly through our workflow. You will support clients during the early stages of their case, provide updates, and ensure all required information is gathered so the Case Management team can begin producing the legal packet. This is **not** a sales role and **not** a legal advisor role. This is a **client support \+ document coordination** position. **Responsibilities** * Welcome newly signed clients with professionalism and warmth * Explain the beginning of the immigration case process (script provided) * Confirm payment arrangements and send required onboarding materials * Collect required documents and ensure everything is uploaded correctly * Start FOIA requests once client IDs are received * Maintain weekly follow\-ups with clients in “Pending Documents” status * Provide case updates using approved scripts and Filevine notes * Respond to client questions within policy timelines * Identify red flags or issues and escalate to supervisors * Document all client interactions with screenshots and notes * Coordinate with the FOIA and Case Management teams to ensure smooth handoffs * Deliver service with empathy, accuracy, and urgency **Minimum Requirements** * **1\+ year of experience in customer service or client\-facing communication** * (Law firm or immigration experience is a plus, but not required) * Strong communication skills (written \+ verbal) * Ability to follow structured workflows and meet follow\-up deadlines * Tech\-savvy and comfortable learning new systems * Reliable, organized, and detail\-oriented * Ability to maintain professionalism with frustrated or anxious clients * Bilingual (English/Spanish) highly preferred * Must be able to work in a fast\-paced environment with high accuracy * Must never provide legal advice — training provided **What We Offer** * Competitive pay * Professional, supportive work environment * Training and growth opportunities * Structured workflows that make your job easier * Opportunities to advance to Case Management or Supervisory roles * A mission\-driven team helping immigrant families every day **Ideal Candidate Qualities** We are looking for someone who is: * Friendly, patient, and empathetic * Extremely organized * Consistent with follow\-ups * Comfortable with technology * A great communicator * Able to follow processes and scripts * A team player * Trustworthy and dependable **How to Apply** Submit your resume through Indeed. A cover letter is not required but is encouraged. Job Type: Full\-time Pay: $10,000\.00 \- $30,000\.00 per month Work Location: In person Expected Start Date: 08/12/2025

Río Pánuco 121, Cuauhtémoc, 06500 Ciudad de México, CDMX, Mexico

MXN 10,000-30,000/year

Site ID Lead - (Hybrid in Argentina, Columbia, or Mexico)646682980838431226

Site ID Lead - (Hybrid in Argentina, Columbia, or Mexico)

**Description** Site ID Lead \- (Hybrid in Argentina, Columbia, or Mexico) Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full\-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: **WORK HERE MATTERS EVERYWHERE** Why Syneos Health * We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. * We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. * We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. **Job Responsibilities** Hybrid Role \- Must be able to work 2 days per week in office. Open to hiring in Argentina, Columbia, and Mexico. **Strategic Planning** * Ability to understand and translate protocol requirements to develop the ideal site profile, in collaboration with Sponsor and key cross\-functional leads. * Mine relevant databases, epidemiology resources, available literature resources, etc. to identify the best suited sites and countries for the project and proactively advocate for inclusion of strategic relationship sites and for efficiencies * Develop the Site Selection Plan with input from the Sponsor, Project Lead and Clinical Lead, to ensure seamless and project\-tailored site selection strategy, also by understanding, validating and incorporating the proposed site selection strategy as available in Proposal and feasibility documents * Draft and program the potential investigator questionnaire template based on protocol requirements, with input from Project Lead (PL), Medical Monitor, Clinical Lead, etc. * Negotiate and finalize supporting documents such as the Confidential Disclosure Agreement (CDA) template and Data Privacy Forms, Site ID Cover Letters, etc. **Operational Oversight** * Lead the technical and operational site identification aspects of global projects including tracking and weekly reporting of project deliverables to Site ID Management, Internal Project Team, and Sponsor * Train and mentor site identification project team members on project protocol, study\-specific requirements, and the site identification process. This includes management of performance and quality of work to meet project goals * Attend project team and client meetings to represent Site ID and provide updates on Site ID status * Recommend sites for PSV to PL and/or sponsor by analyzing and scoring survey data * Proactive risk management and expectation management by analyzing and monitoring progress. Includes development of mitigation strategies and solutions to ensure successful delivery of Site ID. **Financial Management and Resourcing** * Responsible for site identification related resource management for projects including, but not limited to requesting country level resources to support projects based on scope \& budget and communicate changes to resource requirements * Project\-specific financial management including, but not limited to understanding costing tool \& translation into activities and hours, revenue recognition of assigned projects and forecasting of units **Qualifications** * BA/BS in the biological sciences or related discipline in the natural sciences/health care field (e.g. RN) * Experience working in a pharmaceutical, biotech, contract research organization or clinical research site * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), database applications, email, and internet * Strong presentation skills, interpersonal skills, as well as a team oriented approach * Excellent verbal and written communication skills * Excellent analytical skills * Excellent time management skills * Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high quality work * Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment * Strong project\-level and department\-level operational experience with a willingness to challenge oneself to meet project, department, and company goals **Get to know Syneos Health** Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000\+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever\-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com **Additional Information** Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Sindicato Nacional de Electricistas 54, Hab Viveros del Valle, 54060 Tlalnepantla, Méx., Mexico

Negotiable Salary

Customer Support646682981000991227

Customer Support

Apollo.io is the leading go\-to\-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1\.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top\-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. **The Role** **The Product Advocate position is open to residents of** **Mexico City** **and requires full English fluency.** Apollo.io is seeking dedicated and knowledgeable people to join Apollo.io as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo’s values\-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement. ### **Responsibilities** * Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support. * Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively. * Stay up\-to\-date on product changes, new features, and integrations, proactively expanding knowledge. * Validate workflows with peers and identify patterns in customer feedback to inform internal discussions. * Take ownership of ensuring customers understand key features and benefits aligned with their goals. * Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT. ### **Required Qualifications** * Minimum proven experience of **2 years in at least one entry\-level tech Customer Support or Technical Support role** * **Strong problem\-solving skills with the ability to troubleshoot and resolve complex customer issues.** * **Ability to adapt to change and remain flexible in a dynamic work environment** * **Excellent english communication skills, both written and verbal, with an empathetic approach.** * **Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.** * Demonstrated ability to manage time effectively and adhere to SLAs. * Proficiency in tailoring technical explanations for non\-technical audiences. + **Note**: If you are studying or have finished a data science or engineering degree we will happy to consider your application if you don't meet the minimum proven experience requirement previously mentioned ### **Preferred Qualifications** * Background in SaaS or technology\-focused roles. * Experience analyzing customer feedback to inform product or process improvements. * Familiarity with tools like Jira, Salesforce, and REST API integrations. * Strong foundational knowledge of integration and filtering systems. * Basic programming knowledge. ### **We are AI Native** Apollo.io is an AI\-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. ### **Why You’ll Love Working at Apollo** At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we **take extreme ownership** of our work, **move with focus and urgency**, and **learn voraciously** to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to **own your role and make a real impact**. Collaboration is at our core—we’re **all for one**, meaning you’ll have a team across departments ready to help you succeed. We encourage **bold ideas and courageous action**, giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.

Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico

Negotiable Salary

Experto646682979395871228

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only\-at\-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple’s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results. **Description** Demonstrate and sustain top\-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. **Preferred Qualifications** You can: Demonstrate knowledge of Apple products and services. Show a track record of producing top\-performing sales and customer experience results. Personalize solutions based on customer needs, and effectively communicate them. Solve customer concerns using care, learning, and presentation skills. Work in a fast\-paced environment, often supporting multiple customers at the same time. Learn about and deepen your understanding of Apple products and services, and third\-party products, to enhance the customer experience. Support and educate the broader team by sharing knowledge, experiences, and insights. **Minimum Qualifications** You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Be proficient in the local language, both written and spoken. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug\-free workplace.

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Negotiable Salary

Marketing Executive646682979705631229

Marketing Executive

**PRINCIPAL OBJECTIVE OF POSITION** A front\-line marketing executive, who qualifies leads, provides guest service and generates tour flow by performing the following duties. Supports the In\-house team VSC teams with all “heart of the house” guest service, including welcome calls, reservations, tee times, tours and excursion ticket sales, concierge fact sheets, stocking of materials, brochures, maps, etc. Offer value\-add guest services to ensure the teams hit their VPG and tour goals. Ensure all guest expectations are met and exceeded. **ESSENTIAL DUTIES AND RESPONSIBILITIES** * Positively represent the Company at any off\-site locations and maintain a collaborative working relationship with hotel and other tourist industry affiliate employees. * Provide concierge services to all resort guests and owners in keeping, maintaining the “service first, product second” approach. * Provide excellent guest services, including accurate tourist information. * Inspire confidence in the Company through professionalism. * Determine guests' eligibility for promotional, gifted presentations, according to the standards described in training. * Attract eligible guests to preview the Company vacation ownership program using premiums (gifts). * Fully inform every guest about the preview, according to the standards described in Training. * Create curiosity about the Company and encourage guests to tour with an open mind. * Coordinate (book) the preview tour. * Attend all mandatory meetings and training. * Complete special projects as assigned by Marketing Management **QUALIFICATIONS/COMPETENCIES** * Requires bilingual fluency (English\-Spanish). * Availability to work flexible schedules. * Sales/Marketing or tourism career background preferred. * Proficiency in computer. * Exceptional customer service orientation and positive disposition. * Excellent verbal/written skills and work standards, follow\-up. * Building business partnerships attention to details * Thriving on ambiguity, openness to differences. \#imvwsm Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

México 1 S/N, Campo de Golf Fonatur, 23406 San José del Cabo, B.C.S., Mexico

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