GMM Service Advisor

Description

**Mission or Objective:** ---------------------- Provide care to the insured during their hospital stay to ensure that the service complies with protocols and agreements established with the hospital. **Function \- Responsibility:** ------------------------------- 1\.\- Follow up on and accompany hospitalized patients’ procedures to provide care to the insured (40%) 2\.\- Execute service protocols to deliver differentiated service to the insured (20%) 3\.\- Monitor the insured’s satisfaction regarding care provided by the hospital and attending physician, and promptly address any questions (10%) 4\.\- Receive requests for surgery scheduling procedures and/or hospital admission reports, and provide timely responses to the insured (20%) 5\.\- Timely provide administrative guidance to attending physicians to clarify questions (10%)**Education:** ---------------- Bachelor’s degree or Engineering degree completed with 100% credits in Economics \- Administration**Salary** ---------- $14,966\.00 monthly gross **Schedule** ----------- Mon\-Fri 1:00 PM to 8:30 PM, Sun 9:00 AM to 4:00 PM, Saturdays off **Work Location** -------------------- Hospital Muguerza Alta Especialidad Monterrey, N.L. **Tool Proficiency:** --------------------------- Google Suite and/or Microsoft Excel (Basic)**Academic Knowledge \- Certifications:** ------------------------------------------------ * Administrative management (planning and control) * Information analysis **Experience and applicable responsibilities:** ----------------------------------------------------- * Insurance sector, GMM line (Preferred) * General terms and conditions of GMM policies * Customer service **Areas or Experience in:** --------------------------- Analyst or Consultant * Administrative Assistant * Health services support **No official validity** -----------------------