Customer Service Executive

Description

Job Summary: We are seeking a Customer Service Executive to provide support through various channels, resolve inquiries regarding applications, handle complaints, and apply negotiation strategies. Key Highlights: 1. Commitment to excellence and professional development of employees 2. Collaborative and motivating work environment 3. Opportunities for professional development and growth **Join our customer service team in Colonia Renacimiento, Mexico City!** **About the company:** At Kante, we are proud to be part of an **important company in the sector**, distinguished by its commitment to excellence and focus on the professional development of its employees. With a solid track record and a culture of innovation, we strive to offer a work environment that combines competitive benefits with opportunities for personal and professional growth. **Position Title:** Customer Service Executive **Category:** Customer Service **Minimum Education Required:** High School Diploma **Employment Type:** Indefinite-term contract **Work Schedule:** Full-time **Work Modality:** On-site **Responsibilities:** * Provide customer support via phone calls, emails, SMS, and WhatsApp. * Address, resolve, and deliver efficient solutions to questions regarding application usage. * Handle complaints and inquiries. * Apply negotiation strategies. **Requirements:** * Minimum 3–6 months of experience in the Fintech sector, Financial sector, and/or Cold Sales, Call Center. * Minimum education: Incomplete or completed high school diploma. * Work location: On-site employment. * Ability to work under pressure and solve problems effectively. * Excellent communication and negotiation skills. **Additional Benefits and Perks:** * **Base Salary:** $9,600 monthly. * **Statutory Benefits:** IMSS, Vacation, Profit Sharing, Year-End Bonus. * **Bonus Program.** * Bi-weekly bonuses ranging from $800 to $1,800. * Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m.; Saturday, 8:00 a.m. to 4:00 p.m. * **Immediate hiring.** * **Employee referral program.** * **Company phone.** * **Opportunities for professional development** and growth within the company. * **Collaborative work environment** and motivating atmosphere. Join a dynamic team committed to the success of our customers and the professional development of our employees! If you have experience in collections and are passionate about customer service, this is your opportunity! Apply today and become part of our team in Cuauhtémoc, Mexico City. Salary: $9,600.00 – $10,400.00 per month Benefits: * Company parking Work Location: On-site employment