Collections Analyst

Description

Job Summary: This role aims to ensure the timely payment of accounts receivable by managing and negotiating payment plans with private clients to reduce overdue portfolio. Key Highlights: 1. Manages and recovers overdue accounts receivable from private clients. 2. Negotiates payment agreements with delinquent clients. 3. Collaborates with payment and credit application teams. Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. **Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.** Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. **General Objective** Ensure the timely payment of accounts receivable through proactive client follow-up, negotiation of payment plans, and implementation of effective debt recovery strategies, aiming to reduce the assigned overdue portfolio. The **main responsibilities** of this role are: * Monitor and manage overdue accounts receivable from private clients. * Review account aging, identify pending invoices and documents, and verify debt validity. * Contact and negotiate with delinquent clients via various communication channels to establish payment agreements. * Coordinate with payment and credit application teams to follow up on pending invoices and pending order releases requiring application. The required **profile** for this role is: * Minimum 1 year of experience in managing and recovering overdue portfolios and negotiating with clients. * Incomplete or ongoing degree, preferably in administration or related fields. * Ability to communicate, persuade, and reach agreements. * Intermediate proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook). **Corporate competencies** required for this position: * Customer and market orientation * Teamwork and cooperation * Planning and organization * Resilience and adaptability * Results orientation **Key KPIs for this role:** * Monthly percentage of overdue portfolio at 30, 60, 90, and over 120 days. * Monthly amount recovered per client and per portfolio assignment. * Efficiency percentage of payment agreements and commitments. * Compliance with SLAs for private clients regarding submission of pending invoices and identification of uncollectible accounts for extrajudicial processes. *"This company conducts an inclusive, non-discriminatory recruitment and selection process. It provides equal employment opportunities to all candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, nationality,* *person with disability* *, or any other status protected by federal, state, and local laws." **The hiring, retention, and promotion process within this company does not request or require medical certificates of non-pregnancy and/or HIV tests.** **Apply now and Vibe with Us!**