COLLECTIONS SPECIALIST

Description

Position Summary: We are seeking a Collections Specialist to maximize delinquent portfolio prevention and avoid the deterioration of the current portfolio through collections management and case diagnosis. Key Highlights: 1. Maximize delinquent portfolio prevention 2. Negotiate with clients and guarantors to resolve payment delays 3. Monitor fulfillment of commitments and exit plans **Location:** MORELIA, Michoacán, MX **Category:** Administration **Requisition ID:** 121697 **Collections Specialist** **(Morelia)** At Banorte, we seek unique, strong, and extraordinary talent to drive national transformation and innovation, becoming a powerful ally for robust growth with Mexico. We firmly believe that the combination of solidarity, innovation, respect, loyalty, and responsibility is the perfect formula to become the best team in the financial sector. **Position Objective**: Maximize delinquent portfolio prevention for the assigned portfolio through management of overdue payments and exit plans; prevent the deterioration of the current portfolio into delinquency, as well as diagnose cases. Each day you will face new and interesting challenges in your role, where you will be responsible for: + Reviewing client databases to manage during the month, establishing a work plan according to segments, balances, and status + Locating clients and joint obligors via home visits to verify business operational status + Negotiating with clients and guarantors using various exit plans to resolve their payment delays + Monitoring fulfillment of commitments and implementing exit plans in the system + Recording completed collection activities in the Cyber system to document client history and background Requirements: + Bachelor’s degree in Accounting, Law, Administration, or related fields / Intern + Prevent deterioration of the delinquent portfolio; knowledge of the assigned portfolio for accurate diagnosis; achievement of established targets + Timely control and monitoring of the assigned portfolio + Willingness to travel (once per month). *At Grupo Financiero Banorte, we foster a culture of inclusion, respect, and equity. All individuals interested in joining our team are considered based on objective criteria related to their talent, experience, and skills. Our commitment is to ensure transparent selection processes.*