Collections Manager

Description

Job Summary: We are seeking Collections Managers with leadership skills, customer service expertise, and time management abilities to oversee debt recovery and resolve conflicts. Key Highlights: 1. Team leadership and inspiration 2. Collections management and problem solving 3. Opportunities for professional growth and development ### **We are looking for Collections Managers to join our team at Financiera FIDEM.** We seek someone who is not only a collections manager but also a leader capable of inspiring their team and building strong relationships with our customers. Your leadership and customer service skills will be essential in complementing an efficient and motivated team. If you have solid experience in leadership and customer service, and consider yourself an expert in time management, this position is for you. ### **Some of our key responsibilities include:** * In this role, you will be responsible for managing and supervising collections activities, ensuring compliance with debt recovery targets, agreements with our customers, and problem resolution. * You will use your skills to analyze data and generate accurate reports. * Your ability to quickly adapt to change, along with your communication and persuasion skills, will be critical to driving the recovery of our overdue portfolio and resolving any arising conflicts. * Your role will involve investigating and managing collections, accepting errors and failures as part of continuous improvement. * Additionally, it is essential that you have experience handling , as this will enable you to understand and meet the needs of our international customers. ### **We offer you:** * A dynamic work environment. * Opportunities for professional growth and development. * A monthly salary of $12,000 MXN FREE (WEEKLY PAYMENT) \+ weekly bonuses. * Uniforms. * Statutory benefits. If you possess a proactive mindset and are willing to take on challenges to achieve the company’s objectives, we invite you to join us.