Summary: We are seeking a ServiceNow Developer with strong ITSM experience to design, develop, and optimize ServiceNow solutions in a complex enterprise environment. Highlights: 1. Design and develop Service Catalog items and IT request management workflows 2. Implement and maintain ITSM processes on the ServiceNow platform 3. Lead or mentor other team members in continuous improvement and best practices ServiceNow Developer – CDMX, GDL, QRO or MTY (Hybrid) We are looking for a **ServiceNow** Developer with strong ITSM experience to join a hybrid role based in Mexico. You will work on design, development, and optimization of ServiceNow solutions in a complex, enterprise environment. Responsibilities * Design and develop Service Catalog items and IT request management workflows.​ * Configure and customize Service Portal widgets and pages, ensuring a great user experience and accessibility.​ * Implement and maintain ITSM processes (Incident, Problem, Change, Service Catalog, Knowledge) on the ServiceNow platform.​ * Develop and maintain workflows and automation using Flow Designer, Workflow Editor, and Orchestrator.​ * Create and maintain configuration data in the CMDB, ensuring configuration items and relationships are accurate and up to date.​ * Develop ServiceNow components such as APIs, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Security Rules (ACLs).​ * Build and optimize custom widgets, complex pages, taxonomies, and portal content, resolving UI performance bottlenecks.​ * Collaborate with functional and technical teams during requirements gathering, design, and sprint sessions.​ * Lead or mentor other team members in continuous improvement and best practices for ServiceNow and ITSM tooling.​ * Provide ongoing maintenance, optimization, and enhancements to existing ServiceNow solutions.​ Requirements * 7\+ years of overall technology implementation experience.​ * Minimum 5\+ years of hands\-on ServiceNow implementation experience in large, complex environments.​ * Strong experience with ITSM modules (Incident, Problem, Change, Service Catalog, Knowledge), reporting, Security Operations, and integrations (LDAP, SSO, REST APIs, etc.).​ * Proven experience developing complex Service Catalog items and Service Portal customizations.​ * Solid background with ServiceNow development: APIs, Workflows, UI Pages, UI Macros, Business Rules, Catalog Client Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and ACLs.​ * Experience administering, maintaining, and enhancing ServiceNow, including CMDB design and upkeep.​ * Experience using Orchestrator and Workflow tools to automate tasks and processes.​ * Demonstrated ability to work with cross\-functional teams (functional and technical consultants) in agile or sprint\-based projects.​ * Experience leading or guiding teams on ITSM tool implementation and continuous improvement initiatives.​ Job Types: Full\-time, Permanent Pay: $50,000\.00 \- $100,000\.00 per month Application Question(s): * In a few sentences, describe your experience working with ServiceNow or similar IT service management tools in previous roles. * Tell us about a time you helped improve or streamline an internal process (for example, handling requests, incidents, or approvals). What did you do and what was the result? * Describe a complex ServiceNow solution you designed or significantly customized end\-to\-end (e.g., ITSM, Service Catalog, Service Portal, CMDB, or integrations). * This role is hybrid in CDMX, Guadalajara, Monterrey, or Querétaro. In which of these cities are you currently based, and are you available to work in a hybrid (on\-site/remote) format there? Language: * English (Required) Work Location: Hybrid remote in 03900, San José Insurgentes, CDMX