On-site Technical Support

Description

**Professional in computer systems or in preventive and corrective maintenance of computing equipment or related fields. TECHNICAL SUPPORT MINIMUM 1 YEAR EXPERIENCE** * **Minimum work experience: (1\) years in help desk and technical support roles within companies with at least one hundred (100\) users.** * **Documentation and ticket tracking.** * **Strong ability to handle pressure and provide service to HIGH-LEVEL USERS** * Perform system and data migrations from one device to another * Hard drive cloning * Image deployment * Knowledge of Office 365 (OneDrive\-SharePoint) to diagnose incidents related to the internal usage platform. * Knowledge of Windows and Mac operating systems. * Familiarity with IT incident and request management software * Intermediate knowledge of networking and electronics. * Intermediate knowledge of computer applications (Excel, Word, PowerPoint, etc). * Operating systems, software, antivirus, and various applications. * Configure email accounts, local printers, and network printers. * Backup data from computing devices. Employment type: Full-time Salary: Up to $13,000\.00 per month Benefits: * Salary increases * Option for indefinite-term contract * Discounted cafeteria service * Free uniforms Relocation/moving capability: * San Pedro Garza García, N.L.: Ability to commute to work without issues or plan to relocate before starting employment (Desirable) Application question(s): * Are you currently employed or available to start immediately? * Have you worked under pressure and with senior executives? * On a scale of 1 to 10, what would you rate your user service and support level? * Do you hold any Level 1 or Level 2 technical support certifications? (Preferred) Work location: On-site employment