GPP Database Link (https://cummins365\.sharepoint.com/sites/CS38534/) **Job Summary:** Acts as the technical specialist and primary customer support contact to independently diagnose and complete repairs to products at a single customer site **Key Responsibilities:** Independently performs diagnostics and completes repairs on equipment at customer site Maintains productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime Coaches on preventative maintenance and/or repairs completed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc Manages parts and spares inventory at the work site Escalates unresolved issues to product specialists / Supervisor Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional sales and service opportunities with customer Completes training in line with skill and business requirements Maintains work area and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety \&Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor. * Coach on preventative maintenance and/or repairs performed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts lists, and tool lists, etc. * Manage parts and spare parts inventory at the worksite. Escalate unresolved issues to product specialists/supervisor. * Complete required documentation, such as service worksheets, time sheets, warranty claims, and quality documents, using handwritten forms or business system input screens. * Identify additional sales and service opportunities with the customer. * Complete training aligned with skill and business requirements. * Maintain the work area and tools clean and in proper working condition. * Ensure compliance with all applicable Health, Safety & Environmental policies, procedures, and legislation, and report any issues or incidents to site management and to their supervisor. **GENERAL DESCRIPTION:** Responsible for performing general equipment maintenance at the customer site. **SPECIFIC DESCRIPTION:** **Under indirect supervision:** * Responsible for complying with pre-work safety procedures, such as JSA, AST, and other procedures required by the company, the customer, and current Mexican safety and environmental regulations. * Responsible for performing preventive maintenance repairs and minor/major repairs on various diesel engines. * Responsible for conducting periodic inspections and diagnosing mechanical failures on diesel-powered units for subsequent repair either at our workshop or at the customer’s facility. * Responsible for performing minor and major mechanical inspections or repairs on diesel engines. * Responsible for preparing lists of required spare parts and equipment for required repairs. * Responsible for maintaining tools and work equipment in good condition. * Responsible for keeping the work area clean and orderly. * Responsible for reporting completed work and pending tasks to their immediate supervisor via service report and/or verbally. * Responsible for interacting courteously and professionally with the customer and any other individuals related to the company’s business. * Responsible for following documented procedures and policies for performing work, including preparation of tools, required parts, and report preparation as applicable. * Responsible for attending company-provided training. * Responsible for guiding Level 1 and Level 2 Technicians in preventive maintenance activities and basic repairs. * Responsible for communicating general issues to their supervisor. * Responsible for maintaining productive customer relationships. * Responsible for performing preventive and corrective maintenance activities timely and accurately, according to established TSR programs and schedules. * Responsible for gathering and delivering necessary information for failure reports to the service engineer. * Responsible for determining whether a failure requires preservation of evidence—e.g., photographs, images, etc.—for TSR or FA preparation. * Responsible for completing required documentation, such as service worksheets or data entry screens for warranty processing. * Responsible for participating in community assistance programs designated by the company. JOB REQUIREMENTS: * Must be proficient in QSOL, INSITE, and Cummins service tools, if an internal promotion candidate. * Must be able to interpret and follow Cummins fault trees and electrical diagrams. * Certification in QSK38, QSK45/60, QSK50, QSK78, and MCRS engines. * Must possess the ability to perform complex diagnostics independently using Cummins tools for that purpose. * Full capability to perform mechanical and electrical maintenance and repair of products—including components—without supervision. * Ability to identify process improvement opportunities and recommend appropriate actions. * Ability to work safely and identify safety hazards, including completion of all required safety training. * Basic knowledge of computer systems (Office applications). * Ability to communicate clearly, both orally and in writing. * Knowledge of quality standards, if an internal promotion candidate. * Ability to develop effective working relationships and collaborate in teams. * Ability to apply general mathematical principles. * Ability to develop and maintain productive customer relationships and educate customers on product operation and maintenance. * Education: Technical training related to mechanics, electromechanics, or related field. * Prior experience: Preferably in this role. * Valid driver’s license preferred. **Competencies:** Communicates effectively \- Developing and delivering multi\-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus \- Building strong customer relationships and delivering customer\-centric solutions. Develops talent \- Developing people to meet both their career goals and the organization’s goals. Manages complexity \- Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Manages conflict \- Handling conflict situations effectively, with a minimum of noise. Self\-development \- Actively seeking new ways to grow and be challenged using both formal and informal development channels. Health and Safety Fundamentals \- Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury\-free workplace. Diagnostics Application \- Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Electronic Service Tool Application \- Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Engine Systems Interactions \- Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair. Product Repair and Maintenance \- Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re\-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre\-failure condition. Service Documentation \- Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Technical Escalation \- Obtains product technical issue information and utilizes av
Juan García
Indeed · HR
Juan García
Indeed · HR
