Mercado Libre Operations Analyst

Description

Job Summary: This role ensures efficient execution of last-mile operations by managing routes, real-time monitoring, incident handling, and communication with customers/suppliers to meet performance indicators. Key Highlights: 1. Real-time monitoring and tracking of last-mile delivery units. 2. Management of operational incidents and communication with customers/suppliers. 3. Results-oriented approach and adherence to operational KPIs. Mercado Libre Operations Analyst Apply Now About DHL We are the world’s largest logistics company and the global leader in logistics, creating a competitive advantage for our customers by delivering standardized, integrated logistics solutions—including warehousing, transportation, and value-added services—worldwide. **Our people are our greatest asset. We are certified as a Great Place to Work.** At DHL, you’ll find a culture that embraces diversity and collaboration; amplifies your strengths; and builds trust through our core values of **respect and results.** **A world powered by logistics. A company powered by our people.** Job Description Ensure accurate execution of last-mile operations by tracking delivery units, assigning and distributing routes, conducting real-time monitoring, managing incidents, and maintaining constant communication with customers and suppliers—contributing to the achievement of operational and service-level KPIs. Requirements * Prior experience in last-mile operations, logistics, or transportation is preferred. * Previous experience in vehicle monitoring and operational control. * Ability to work under pressure and in high-demand operational environments. * Capability to manage multiple tasks simultaneously. * Strong verbal communication and interpersonal skills. * Analytical thinking and problem-solving abilities. * Results-driven mindset and commitment to meeting operational KPIs. * Availability to work rotating shifts, either morning or afternoon. * Flexibility to adapt to the dynamic operational needs inherent to last-mile operations. Responsibilities * Tracking and real-time monitoring of delivery units (last-mile operations). * Assignment, distribution, and adjustment of delivery routes. * Real-time management and resolution of operational incidents. * Customer contact for operational issue resolution and follow-up. * Ongoing communication with suppliers/carriers to ensure smooth operational execution. * Updating and maintaining operational status via reports and emails. * Supporting operational decision-making to ensure SLA and KPI compliance. JOB IDMX18231 COUNTRYMexico CITYCuautitlan Izcalli CATEGORYOperations