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Job Summary: Advanced coordination and processing of customs for import/export and cross-border shipments, ensuring regulatory compliance. Key Highlights: 1. Key role in coordinating customs operations and customer service. 2. Opportunity to interact with customs officials and customers. 3. Focus on compliance with customs laws and company policies. "Involves performing administrative and frontline operational coordination tasks, which may include data entry, ramp activities, sorting activities, tracking activities, clearance activities, and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. Leadership or senior-level positions may include: * Handling escalated or more complex situations, * Coordinating team activities or those involving contracted agency personnel, * Supporting supervisory or managerial activities, * Supporting the design, review, and implementation of processes and procedures." **Position Overview:** Perform the following activities under limited supervision: * Perform an advanced level of processing, coordination, and obtain approval for customs releases for import/export and cross-border shipments of documents, packages, and cargo (baggage or air freight). * Prepare required customs forms to facilitate timely, efficient, and effective import, export, and transshipment procedures for air arrivals/departures. E.g., master air waybills, cargo manifests, general declarations, invoices, and other related documentation. * Prepare forms detailing tariffs, rates, costs, and customs duties/V.A.T. to enable timely cost recovery. * Prepare international manifests to ensure responsive and efficient customs clearance. * Ensure full compliance of the station with the country’s customs and tax laws, and alignment with FedEx policies, procedures, practices, and rules. * Interact with customs officials and coordinate customs activities with internal operations staff. * Contact customers for additional information and inform them of applicable taxes and duties. * Maintain all customs documentation properly organized and correctly filed. * Perform sorting, support baggage handling at airports and stations, and retrieve air cargo from suppliers if required. * Maintain copies of excess air waybills to ensure adjustments. * May be required to perform other assigned activities. **Minimum Requirements:** Minimum Education: * High school diploma or equivalent. * TOEIC score of 450 points. **Minimum Experience:** * Four (4) years of experience with international cargo customs policies, procedures, rules, and laws, or 18 months of experience as a Customs Agent. * Knowledge of airport and customs procedures preferred. **Minimum Required Skills:** * Strong written and verbal communication skills. * Valid driver’s license. * General office skills and computer knowledge. * CRT experience preferred. * Ability to lift 50 pounds and maneuver any package weighing over 150 pounds—or the weight limit required by labor regulations—using appropriate equipment. If you are interested in applying, please upload a single PDF file containing the following documents: 1. Updated resume 2. Letter of intent 3. Valid TOEIC test result showing a minimum score of 450 points **Note:** TOEIC test results are valid for two years from the test date. This file must be uploaded into the Workday system in the field designated for the resume. Important: Per LAC People Manual Career Opportunity Policy 4-15: "Failure by an employee to provide complete information clearly demonstrating whether they meet the qualifications required for the posted position may result in their not being considered." ️ Bulletin validity period: February 20–26, 2026. FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a socially responsible company * 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
