Junior Customer Service Manager

Description

Job Summary: Supervises and ensures cargo distribution, on-time delivery fulfillment, and customer satisfaction by managing staff and resolving issues. Key Highlights: 1. Key role in supervising logistics operations and customer service. 2. Opportunity to influence service quality and customer relationships. 3. Personnel management and data analysis for decision-making. **Requirements:** * Completed bachelor's degree * Minimum 2\-3 years of experience in a similar position. **Experience:** * Office software proficiency * Customer service / client support * Personnel management * Data analysis * Problem solving * KPI management * Logistics **Responsibilities:** * Approve and distribute confirmed loads according to available units to meet established delivery deadlines with customers. * Supervise daily full-load sales to measure daily sales percentage and make decisions accordingly. * Supervise and ensure deliveries (arrivals) to customers are carried out per established requirements and standards to maintain high service quality and strong customer relationships. * Supervise and address customer concerns and requests to propose effective solutions. * Coordinate and provide direct customer follow-up in cases of incidents or risks related to cargo to ensure cargo safety during transit. * Supervise and ensure status reports of units are sent to customers to maintain shipment updates and meet delivery deadlines. * Establish and report sales KPIs and the loading schedule for unit distribution among active customers. **Benefits** * IMSS * INFONAVIT * 15-day year-end bonus * 25% vacation bonus * Sunday premium pay * Profit-sharing (if generated by the company) * Medium- and long-term growth opportunities * Weekly salary payment * Employee transportation Salary: $17,000\.00 \- $20,000\.00 per month Benefits: * Transportation assistance or service * Company parking * Free parking * Employee referral program * Company phone Workplace: On-site employment