**Job Summary:** The Virtual Medical Assistant (VMA) provides administrative and clinical support to healthcare professionals remotely. **Responsibilities:** * Accurately documenting patients’ medical history, medical concerns, and patient interactions in multiple EMR (Electronic Medical Records) systems including other communication platforms. * Answering multiple in\-bound calls from patients, doctors’ offices, and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service. * Understanding the referral and prior\-authorization process, obtaining benefits, insurance verifications, and approvals, utilizing several online platforms. * Receive and respond to prescription refill requests through various communication platforms, including phone, fax, teams, and telephone encounters in multiple EMR systems. * Functioning independently and being a highly collaborative team member as an extension of medical practice. * Advances medical knowledge to understand various diagnosis for efficient triaging. * Schedule, reschedule, and confirm appointments across various EMR systems. * Collaborates with doctors, clinical and administrative staff in multiple departments to ensure seamless patient care coordination. * Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPPA regulations. **Qualifications:** * Knowledge of **medical terminology and basic charting.** * Strong understanding of medical procedures and protocol with an emphasis on good organizational skills and attention to detail. * **Excellent customer service skills.** * Intermediate computer skills with an emphasis on MS Word, Excel, Outlook, and Teams. * **Minimum of 1 year experience in quality improvement or healthcare required.** * **Must be proficient in English and Spanish.** Knowledge, Skills, and Abilities: * Highly effective collaboration, written and verbal communications skills. * Attention to detail and maintenance of regulatory paperwork. * Excellent oral and written communication skills. * Must be ethical and possess the ability to remain impartial and objective. * Ability to work independently with minimal supervision and demonstrate initiative. * Ability to set priorities and meet timelines for performance expectations, while maintaining strong attention to detail. Job Types: Full\-time, Part\-time Pay: $8,541\.81 \- $18,404\.33 per month Expected hours: 40 per week Application Question(s): * you have knowledge of medical terminology Experience: * customer service: 1 year (Required) Language: * English (Required) Work Location: Hybrid remote in 78280, Alamitos, S. L. P.