Post-Sales Assistant

Description

Position Summary: A leading real estate company is seeking a Post-Sales Assistant to deliver exceptional customer service, improve internal processes, and manage requests, deliveries, and warranties. Key Highlights: 1. First contact with the customer and relationship management 2. Improvement of internal processes and response times 3. Management of department deliveries and warranty handling A prominent real estate company is seeking a **Post-Sales Assistant**. **Objective**: To provide excellent customer service as the first point of contact, improve internal processes, and achieve faster response and follow-up times for departmental requests, unit deliveries, and warranty handling. **Skills:** * Exceptional customer service and attention * Proactive attitude * Positive attitude and active listening skills * Attention to detail * Goal-oriented and able to work under pressure * Assertive communication * Professional appearance (representing the company’s image) * Crisis management **Main Responsibilities:** * Serve as the first point of contact for customers * Monitor calendars, schedules, and agendas * Support the management of forms, files, and documentation related to unit reception and warranty handling—ensuring organization, presentation, and completeness * Support the creation and tracking of checklists * Assist with appraisal visits * Support unit deliveries and warranty handling * Prepare administrative reports * Manage work crews for unit preparation and V.O. * Manage materials for supplies and inventory * Provide basic, accurate information in person, by phone, or via email regarding information, follow-ups, status, reception, and applicable warranties for units * Organize administrative staff * Create and maintain up-to-date client files * Other duties related to the position **Minimum Required Knowledge:** * Exceptional customer service and attention * Proficiency in Office, Outlook, and Google applications * Project management apps and software * Strong verbal communication and ease of expression * Knowledge of finishes and installations **Academic Qualification**: University degree **Compensation Package** Net salary: $13,000.00 Basic statutory benefits Work schedule: Monday to Friday, 9:00–18:00 hrs; Saturday, 09:00–13:00 hrs Position type: Full-time Salary: Up to $13,000.00 per month Benefits: * Company parking * Company phone Workplace: On-site employment