Job Summary: Portfolio management and recovery, with a focus on customer service, collections, and negotiation, utilizing digital platforms. Key Responsibilities: 1. Portfolio management and recovery for clients. 2. Negotiation, persuasion, and client communication. 3. Knowledge of and proficiency in digital platforms. Location: Guadalajara Concredito, a Gentera Group company, is seeking your talent due to growth. Join our team! We are a digital company with over 20 years of experience providing financial services to the mass market. Objective: Portfolio management and recovery for our Businesswomen (Clients). Requirements: * Customer service experience * Collections management experience * Negotiation, persuasion, and client communication skills * Knowledge of and proficiency in digital platforms * Motorcycle operation capability (valid Class D motorcycle license) * Full-time operational availability We Offer: * Attractive salary * Statutory and above-statutory benefits * Grocery vouchers at 12% of gross base salary * Gasoline voucher card * Life insurance equivalent to 48 months of salary * Major medical expense insurance * Savings fund * Thirteenth-month bonus equivalent to 30 days’ salary * Savings fund * Profit-sharing * Training bonus * Attractive commissions * Work tools (mobile phone, motorcycle, protective equipment, uniforms) * Motorcycle operation is mandatory (valid license required) * Partnerships and discounts with over 250 companies (various services) * Flexible benefits package * Career and life plan * Job stability