Collections Officer

Description

Job Summary: Customer portfolio management and recovery, requiring customer service, negotiation, persuasion, and communication skills, along with digital platform operation. Key Responsibilities: 1. Customer portfolio management and recovery 2. Negotiation, persuasion, and customer communication 3. Digital platform operation Location: West Monterrey Concredito, a Gentera Group company, is seeking your talent due to growth. Join our team! We are a digital company with over 20 years of experience providing financial services to the mass market. Objective: Portfolio management and recovery for our Businesswomen (Customers) Requirements: * Customer service * Collections management * Negotiation, persuasion, and customer communication * Knowledge of and experience operating digital platforms * Motorcycle operation (valid Class D motorcycle driver’s license) * Full-time operational availability We Offer: * Attractive salary * Statutory benefits and above * Grocery vouchers at 12% of gross base salary * Gasoline voucher card * Life insurance covering 48 months of salary * Major medical expense insurance * Savings fund * Year-end bonus equivalent to 30 days’ salary * Savings plan * Profit-sharing * Training bonus * Attractive commissions * Work tools (mobile phone, motorcycle, protective equipment, uniforms) * Motorcycle operation mandatory (valid license required) * Agreements and discounts with over 250 companies (various services) * Flexible benefits package * Career and life plan * Job stability