Field Collection Agent

Description

Job Summary: A leading telecommunications company is seeking a Field Collection Agent with field collection experience and basic knowledge of telecommunications equipment for debt and equipment recovery. Key Highlights: 1. Field collection and debt recovery experience 2. Motorcycle operation for home visits 3. Negotiation skills and results-oriented mindset A prominent telecommunications company is seeking a **FIELD COLLECTION AGENT**, with familiarity with the metropolitan area and flexible working hours. Location: Tampico, Tamaulipas. Vacancies: 1 Age: 25 to 45 years **RESPONSIBILITIES:** * **Field collection experience** or similar roles involving direct customer contact and debt recovery. * **Valid motorcycle driver's license** and responsible motorcycle operation (work unit provided). * **Basic knowledge of telecommunications equipment** (modems, routers, set-top boxes) to facilitate identification and recovery. * **Excellent verbal communication and negotiation skills.** * Proactive attitude, organizational skills, and results-oriented mindset. * Ability to work independently and as part of a team. * Preferred: Basic knowledge of local routes within the coverage area (Tampico, Madero, Altamira). **REQUIREMENTS:** * Conduct home visits to recover overdue payments and/or **recover installed equipment**, such as ONUs, routers, set-top boxes, etc. * Negotiate payment agreements with delinquent customers and document delivery or recovery evidence. * Record information from each interaction in physical or digital format and submit daily visit status reports. * Provide respectful and empathetic service, always seeking opportunities to **retain customers or enable reconnection.** * Coordinate with the operations department for recovered equipment delivery and route follow-up. * Comply with safety guidelines, institutional image standards, and information confidentiality requirements. **SKILLS:** * Articulate communication * Customer service orientation * Numerical aptitude * Responsibility * Honesty Employment Type: Full-time, Indefinite-term contract Salary: $9,328.00 per month Benefits: * Free uniforms * Grocery vouchers Relocation/moving capability: * Tampico, Tamps.: Ability to commute to work without difficulty or plan relocation prior to starting employment (Mandatory) Application Question(s): * Do you have letters of employment recommendation? * Do you hold a valid driver's license and know how to operate a motorcycle and/or standard vehicle? Education: * Completed high school diploma (Mandatory) Experience: * Residential collection: 1 year (Mandatory) Work Location: On-site employment