Telephone Operator

Description

Job Summary: ALTO Mexico is seeking an Emergency Telephone Operator to handle incidents, draft and dispatch incident reports, and manage calls during confirmed incidents. Key Highlights: 1. Be part of an expanding international company. 2. Professional development opportunities. 3. Excellent work environment and work-life balance. **ALTO MEXICO is seeking a Telephone Operator in Azcapotzalco, Mexico City** --------------------------------------------------------------------------- **JOIN ALTO MEXICO AS AN EMERGENCY TELEPHONE OPERATOR — 12x36 DAY OR NIGHT SHIFT** * **Only candidates meeting 100% of the requirements will be considered.** Location: Azcapotzalco, CDMX **(5 minutes from Refinería Metro Station)** **Who Are We?** At **ALTO Mexico**, an international company with over 20 years of market presence and operations in Mexico, Chile, Colombia, the United States, and Spain, we specialize in **asset protection** and loss reduction due to theft, fraud, and breach of trust. **We are expanding**, and we seek committed individuals who wish to join our team as **Emergency Telephone Operators on a 12x36 shift**. **Requirements:** * Completed high school education. * **Minimum 1 year of verifiable and recent experience in emergency and incident response. MANDATORY.** * **Employment stability across the last three jobs** * Valid and complete personal documentation. * Availability to work according to the schedule specified: 12x36 / Day or Night Shift. * Not currently enrolled in full-time in-person studies. * Not currently employed. **Main Responsibilities:** * Telephone response to emergencies * Drafting and dispatching incident reports * Call management at retail locations * Telephonic coordination during confirmed incidents * Follow-up on sequential activations **Available Work Schedules:** **YOU MAY ONLY APPLY FOR ONE SHIFT. SHIFT ROTATION IS NOT POSSIBLE.** * **Day shift 12x36: 8:00 AM to 8:00 PM.** * **Night shift 12x36: 8:00 PM to 8:00 AM.** **What We Offer:** * Gross monthly salary of $9,451.20, with **timely payment** * **Indefinite-term contract** directly with ALTO Mexico * **Statutory and above-statutory benefits**: IMSS, year-end bonus (aguinaldo), vacation days, vacation premium. * **Life insurance** for your peace of mind and protection * Exclusive discounts at stores and services * **High-quality equipment and tools** * **12x36 work schedule** (work 12 hours, rest 36), ideal for balancing personal and professional life * Excellent work environment and real opportunities for professional growth **RECENT CALL CENTER EXPERIENCE IN EMERGENCIES IS MANDATORY. DO NOT APPLY IF YOU DO NOT MEET THIS REQUIREMENT.** If you meet the requirements and seek stability and growth within an international company, **apply through this channel**. Workplace: On-site employment **Desired Education Level:** Basic **Desired Experience Level:** Entry Level **Departmental Function:** Legal **Industry:** Insurance / Insurance Company **Skills:** * Punctuality * Sense of urgency * Attention to detail. *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0385852c00002d00ff7eea\&source\=indeed*