**SERVICE DESK** **"Entry-Level Application Technical Support Analyst"\*** **What do we need?** * + Bachelor's degree in Computer Systems Engineering, Information Technology, or related field (intern, in the process of graduation, graduated, currently studying, or incomplete studies) + Minimum 6 months of experience in technical support via telephone or remote channels (internships and social service experience are accepted) + **Recent graduates (in related fields) with no experience required** + Age 18 to 40 + Must not live more than 1.5 hours away. **Knowledge requirements** * + SQL Server as a Database Management System (DBMS) for data management (basic level) + Basic knowledge of networking + Windows Server (basic level) **Key responsibilities:** * + Resolve incidents remotely and via telephone + Report failures using internal tools to supervisors + Accurately document all activities performed when handling incidents **What do we offer?** * + Salary: $10,186.14 MXN gross + Monthly bonus: $750 MXN + Statutory benefits and additional benefits exceeding statutory requirements from day one **Available shifts** * 2:00 PM \- 8:00 PM (Monday to Sunday, with rotating weekly rest day) * 3:00 PM \- 9:00 PM (Monday to Sunday, with rotating weekly rest day) **Training schedule:** * 3:00 PM \- 9:00 PM **Work location:** * Cda. de Relox, Chimalistac, Álvaro Obregón (exit at Dr. Galvez Metrobus station)
Juan García
Indeed · HR
Juan García
Indeed · HR
