Collections Agent

Description

**Duxi is seeking a Collections Agent in Cuauhtémoc, Mexico City** -------------------------------------------------------------------------------- **JOIN DUXI AS A COLLECTIONS AGENT** At Duxi, we believe efficient portfolio management is essential to maintaining strong customer relationships and ensuring financial stability. Therefore, we are looking to add a committed, responsible, and communication-skilled **Collections Agent** to our team—someone who can help us effectively recover outstanding accounts while maintaining a respectful approach toward customers. **We are looking for** * At least 1 year of experience as a collections agent or collections executive * Preferred knowledge of financial sector regulations and compliance requirements **Responsibilities** * **Make collection calls** to customers with overdue accounts, following established protocols * **Negotiate payment agreements** effectively, seeking solutions beneficial to both the customer and the company * **Record all collection activities in the system**, providing accurate information about each contact and call outcome * **Follow up on commitments** made by customers, ensuring timely and full compliance * **Provide respectful and professional service**, maintaining positive customer relationships throughout the collections process * **Meet company-established recovery targets**, maintaining key performance indicators **We offer** * Monthly base salary of $9,800 \+ Productivity bonus (up to $8,000\) * Statutory benefits from day one **Work schedule and location** * Monday to Friday, 9:00–18:00 hrs; Saturday, 9:00–14:00 hrs * Work location: Melchor Ocampo area, Cuauhtémoc borough (a few blocks from the Fountain of Diana the Huntress) **Why join us?** Here you’ll find a dynamic work environment, opportunities for professional growth, and the support of a team committed to excellence. **Required education level:** Upper Secondary Education **Required experience level:** Mid-level **Departmental function:** Commercial / Sales **Industry:** Financial Services *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a10e6524b000041008c1afc\&source\=indeed*