Query Resolution Analyst

Description

Job Summary: Ensure the management and resolution of incidents in Purchase to Pay, maintain interim accounts, and provide support to suppliers and internal customers. Key Responsibilities: 1. Invoice and exception management in SAP IM 2. Management of interim accounts for invoices to be paid 3. Development of successful working relationships with stakeholders HEINEKEN MÉXICO represents the brewing group with the longest tradition in Mexico since its founding in 1890, with a team in Mexico of more than 18,000 employees. Our company values include bringing fun to the lives of our consumers and collaborators by promoting our products responsibly and fostering an environment where people can fully unlock their full potential and enjoy their work. We have a passion for quality in everything we do, we invest in our people, new technologies and continuous improvement processes in our organization. Furthermore, we respect the individual, society and the environment, committing ourselves to the communities where we operate, respecting the Universal Declaration of Human Rights, and following the laws of the countries in which we are operate. At HEINEKEN, we brew great beers and we build great brands. We are committed to surprising and exciting our consumers and employees everywhere. We have a proud history and heritage in brewing and in our communities. With operations in over 70 markets globally, we are the world's most international brewer. We Go Places! How about you? Location: Monterrey Function: Finance Sub Function: Finance \- Transactional Finance Type of Contract: Permanent Objective: Ensure the proper management and resolution of incidents related to the Purchase to Pay process through analysis, tracking, and control of invoices, payments, and interim accounts in SAP, guaranteeing timely service to suppliers and internal customers, as well as compliance with established service level agreements (SLAs). Responsibilities: * Manage invoices and exceptions in SAP (SAP IM). * Maintain interim accounts related to invoice processing for payment. * Process and deliver reports regarding payment status to suppliers and aging of balances in creditor interim accounts. * Effectively handle concerns and exceptions. * Develop and maintain successful working relationships with key customers (key stakeholders). * Provide effective first-line support and maintain constant communication. * Identify high workloads and potential bottlenecks, and report them to the team leader to prevent SLA breaches. * Consistently adhere to HMEX, Global, and EXPINS guidelines, policies, and regulations, including those related to Taxes, Payments, and Purchase to Pay. Requirements: * Completed Bachelor’s degree (graduated). * Proficient use of SAP and Excel. * Intermediate level of English. * Proactivity and excellent customer service skills. * Experience managing suppliers. * Ability to work under pressure. * Analytical capability. At HEINEKEN México our commitment is to respect people, society and the environment, we are against any discriminatory practice of religion, sex, political tendency, socioeconomic level or ethnic origin. All our recruitment and selection processes are free. If you receive an email requesting deposits to cover medical exams, we urge our users to ignore these messages.