Dalia Platform Administrator and Support Engineer (On-Site)

Description

ROJAR Human Resources We are a talent recruitment consultancy specializing in IT staffing. With over 15 years of experience and commitment, we connect our clients with the most qualified candidates. Our goal is to ensure our clients have the right talent to achieve their business objectives. This position is for one of our key clients in the IT sector located in Mexico City (CDMX). VACANCY: **Dalia Platform Administrator and Support Engineer (On-Site)** Objective: Ensure the availability, integrity, and continuous operation of the Dalia platform, guaranteeing timely access to critical information and proper functioning of infrastructure and application components. **Requirements:** 1\. Bachelor’s degree in Computer Systems, Information Technology, Computer Science, or related field (internship or graduate). 2\. Minimum 3 years’ verifiable experience in administration, support, and operation of mission-critical platforms. 3\. Experience in enterprise environments and on-site support. 4\. Required Technical Knowledge: \* SharePoint (administration and operation). \* SQL Server (queries, basic maintenance). \* Active Directory (AD) and DNS. \* Windows Server operating systems. \* Basic networking (TCP/IP). \* Preferred: Cisco MDS switches. \* Preferred: PureStorage storage solutions. 5\. Intermediate English proficiency. 6\. Preferred: Certifications in Microsoft technologies, SQL Server, ITIL, or similar. **Responsibilities:** \* SharePoint platform administration. \* User management: onboarding, offboarding, roles, and permissions. \* Monitoring infrastructure availability and health. \* End-user support for data upload, query, and modification. \* SQL Server database administration. \* Active Directory and DNS service administration. \* Execution of preventive and corrective maintenance. \* Incident response and resolution within SLA timelines. \* Coordination with NOC/SOC teams and other departments. \* Documentation of activities, changes, and root cause analysis (RCA). \* Participation in maintenance windows. **Critical Operational Responsibilities:** \* Continuous platform monitoring. \* Availability validation. \* Access management. \* Troubleshooting failures. \* Incident coordination. \* On-site and remote support. Work location and modality: On-site support – Blvd. Manuel Ávila Camacho, Naucalpan de Juárez, State of Mexico; Monday to Friday, 9:00 AM to 6:30 PM; availability outside standard hours as required to address emergencies, incidents, or scheduled maintenance windows. Offered: Monthly gross salary ranging from $28,000 to $32,000, commensurate with professional profile and experience + statutory and above-statutory benefits \- 100% nominal payroll scheme \- Grocery vouchers: $1,440 \+ Gasoline vouchers: $1,440 \+ Mobile phone plan: $500 \+ Savings fund (SV) \+ Vacation bonus: 50% \- 30-day year-end bonus (aguinaldo) \- 12 vacation days \- Direct hiring by the Partner \- Growth opportunities \- Ongoing development provided by the company and team. Salary: $28,000.00 – $32,000.00 per month Workplace: On-site employment