Housekeeper

Description

As a Housekeeper, you will be responsible for maintaining residences and villas in immaculate and optimal condition. Your work is essential to ensuring guest satisfaction by meeting established quality standards. * Ensure cleanliness of hotel villas, verifying disinfection of all surfaces and compliance with hygiene protocols, thereby guaranteeing an exceptional guest experience. * Respond promptly and courteously to guest requests. * Change bed linens and towels, ensuring all items are in good condition. This includes inspecting for stains or damage to linens. * Report the status of residences/villas, i.e., whether occupied, vacant, F/S, with lock, bearing N/M card, etc. * Adhere to residence and villa arrival standards. * Restock room supplies such as soaps, shampoos, and toilet paper. It is important to verify that guests have everything they need during their stay. * Verify the functionality of all equipment present in residences/villas, such as lamps, remote controls, kitchen electrical appliances, etc.; any defects must be reported immediately to your supervisor. * Adjust the telephone ringer volume to a low level; its functionality and cleanliness must also be checked. * Conduct a kitchen utensil inventory upon check-out; any missing or damaged items must be reported immediately to your supervisor for appropriate billing. **To successfully perform this role, you must possess the following minimum qualifications and experience:** * Technical training * Academic certificates, minimum secondary education level * 1 year of experience in the hospitality industry **In this position, it would be advantageous to demonstrate the following capabilities and distinctions:** * Knowledge of sanitation and safety standards required to maintain a clean environment. * Familiarity with methods and procedures for cleaning various types of surfaces and materials, such as floors, windows, and furniture. * Ability to handle cleaning tools. * Knowledge of different cleaning products, their applications, and necessary precautions for use. When you join Hilton Grand Vacations, you join a team of dedicated Team Members committed to helping Owners and Guests worldwide make every vacation memorable. Hilton Grand Vacations is a leading vacation ownership company that brings our guests’ vacation dreams to life. We provide equal employment opportunities and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability. We will ensure that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to enjoy other employment benefits and privileges. Please contact us to request accommodations.