Help Desk

Description

Job Summary: You will be the first point of contact for our users, providing first-level technical support and incident tracking to ensure service continuity. Key Highlights: 1. First point of contact role for user technical support 2. Incident tracking and analysis to ensure service continuity 3. Opportunity for growth and continuous training In this role, you will serve as the first point of contact for our users, providing technical support and incident tracking to ensure service continuity. What will you do? Service ticket handling and registration Incident analysis and tracking First-level technical support (email, access, passwords) Escalation to higher technical levels User communication and guidance Phone and email support to users Timely ticket creation and updates Notification and tracking of service requests Profile we are looking for Completed high school education 1 year of experience in technical support / service desk Basic knowledge of: Operating systems Networking Computing Desirable: ITIL (Foundation) certification Availability to work rotating shifts (6:00–14:00, 14:00–22:00, and 22:00–6:00) Rotating rest days between weekdays and weekends We offer · Competitive salary Punctuality and attendance bonuses Statutory benefits Continuous training Opportunity for growth. -Requirements- Minimum education: Upper secondary education – General High School 1 year of experience Keywords: help, assistance