24/7 PASSENGER AND TRAVEL AGENCY SUPPORT

Description

Position Summary: We are seeking talent with a service-oriented attitude and passion for customer care to provide support and follow-up to passengers and travel agencies regarding operational incidents occurring during travel. Key Highlights: 1. Passenger and travel agency support and follow-up 2. Resolution of travel-related incidents 3. Professional development and growth ***WE DEFINE THE DESTINATION “MEGA TRAVEL”*** Travel organization leaders. A company specialized in planning and arranging international cultural, inbound, and outbound tourism trips. A Mexican company with over 20 years of market experience; recognized as the top tourism operator in Mexico, Argentina, Colombia, and Panama. **24/7 PASSENGER AND TRAVEL AGENCY SUPPORT** At **MEGA TRAVEL**, we seek talent with a service-oriented attitude, sense of urgency, and passion for customer care to join our **24/7 Assistance** team, providing support and follow-up to passengers and travel agencies regarding operational incidents occurring during travel. **Main Responsibilities:** * Support and follow-up for passengers and travel agencies. * Resolution of incidents related to flights, hotels, transfers, cancellations, and modifications. * Real-time handling of calls, messages, and requests. * Management of alternative solutions and service re-scheduling. * Timely case tracking until resolution. * Escalation of critical incidents to relevant departments. * Recording and monitoring of operational incidents. **What Profile Are We Seeking?** * Bachelor’s degree in Tourism, Tourism Administration, or related field. * Minimum 1 year of experience in: customer service, call center, or contact center. * Proficiency in Microsoft Office suite and digital tools. * Availability to work rotating shifts and on-call duties. * **Key Competencies:** Excellent service attitude, Effective communication, Organization and follow-up, Problem-solving, Sense of urgency, Teamwork, Attention to detail. **What Do We Offer You?** * Salary: $10,500 net (100% payroll scheme). * Statutory benefits. * Bonus for achievement of objectives. * Direct employment with the company. * Professional development and growth. Work location: Mexico City. Work modality: Hybrid. If you are passionate about customer service and the tourism industry, apply now and become part of MEGA TRAVEL! Salary: Starting at $10,500.00 per month Benefits: * Discounts and preferential pricing * Option for indefinite-term contract Application Questions: * Do you have experience in customer service within the tourism sector, travel agencies, airlines, or travel assistance? * Have you worked resolving incidents related to flights, hotels, cancellations, or itinerary changes? * Which systems or tools have you used? Workplace: Remote/hybrid in Cuauhtémoc, CDMX