Team Manager Midtown

Description

Position Summary: The Team Manager will lead and develop the sales, operations, and security team to exceed business objectives and elevate the customer experience, serving as both mentor and Customer Experience Manager. Key Highlights: 1. Lead and develop sales, operations, and security teams 2. Ensure unparalleled customer service and special Tiffany moments 3. Foster a high-performance culture and talent growth ### **Position** **Overview:** The Team Manager will support the Store Director/Manager in leading, developing, and supporting sales, operations, and security team members to meet and/or exceed business objectives and elevate the Tiffany in-store experience. You will assume store supervision in the Director’s absence. You will be a dynamic, attentive, and inspiring leader who builds relationships with internal and external customers — someone who may be called upon as a mentor, coach, and Customer Experience Manager, ensuring unparalleled customer service. **As a Team Manager, your responsibilities include:** **Sales** Deepen relationships with our customers to achieve or exceed business objectives, product category goals, and relevant KPIs. * Manage and motivate the team to consistently meet or exceed the store’s business objectives. * Drive customer development activities among individual team members to cultivate new and existing customers. * Demonstrate passion and deliver special Tiffany moments to both team members and customers by personally managing customer relationships. * Drive business through key product pillars and KPIs. **Service** Execute everything with a customer-centric focus. Demonstrate passion and deliver special Tiffany moments to customers at every touchpoint: * Lead, model, and train based on customer feedback to elevate the Tiffany Experience Index (TEI). * Provide management presence on the sales floor, train the team, and ensure Tiffany’s customer experience expectations are met at all times. * Optimize store hospitality and amenities to create unique experiences. * Take action based on TEI performance and customer feedback to improve customer service. **Talent** Attract, hire, and retain top-tier talent to foster a high-performance culture. "People who love people" * Continuously train, coach, and provide qualitative feedback using rewards, recognition, and performance management processes to enhance team engagement and performance. * Prioritize diversity, cultivate inclusive environments, and foster growth. * Encourage an entrepreneurial spirit. * Set and communicate clear, challenging goals aligned with our Strategic Priorities and Key Results. * Leverage and utilize training and development offerings to effectively support growth, development, and performance. **Operational Excellence** Promote operational efficiency and effectiveness. Challenge standards to pursue continuous improvement. * Ensure exceptional operational support to drive sales and service. * Efficiently manage back-of-house areas and ensure consistency with established operational procedures. Identify and implement efficiencies and best practices. * Ensure compliance with all internal control procedures. **Experience** **Required:** * Minimum of 3 years’ experience managing luxury retail stores, or relevant customer-facing experience (e.g., hospitality). * Proven experience in sales generation and managing achievement of business results. * Flexible working hours * Demonstrated ability to develop new opportunities and maintain customer relationships while simultaneously ensuring brand recognition and market penetration. * Proficiency in Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, customer tracking systems, and point-of-sale (POS) systems. * Flexibility to perform in various roles as business needs require (e.g., sales, operations, etc.). **Preferred:** * University degree. * Gemology certification. ***TIFFANY \& CO.*** **MAISON** ------------------------------- Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany \& Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany \& Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.