TELEPHONE SERVICE SUPPORT

Description

Position Summary: We are seeking telephone service support staff to perform duties including call handling, customer service, and tracking of medical expense services. Key Highlights: 1. Call handling and customer service 2. Tracking of medical and dental expense services 3. Bilingual and positive attitude Job Posting TELEPHONE SERVICE SUPPORT Location: Reynosa, Tamaulipas Company: HOSPITAL DE ESPECIALIDADES SANTANDER, S.A. DE C.V. Posted on March 4, 2026 Valid until April 4, 2026 Net monthly salary $13,800.00 Apply Reference number: 21082151 Description A hospital-focused company seeks telephone service support staff to perform the following activities: call handling, customer service, call center operations, tracking of minor medical and dental expense services, and receipt of reports and statements. Candidates must be bilingual and possess a positive attitude. Requirements * Required academic level: High school or vocational training * Academic status: Diploma or certificate * Experience: 1–2 years in telephone service support * Knowledge and tools: + PC proficiency (Word, Excel, PowerPoint) + Customer service * Language(s): + English – Advanced – None * Skills and competencies: + Teamwork + Customer orientation + Commitment + Teamwork + Customer orientation + Communication * Candidate availability: + No travel required Schedule Monday to Friday Full-time 09:00–17:00 Schedule clarification: Monday to Friday, 09:00 AM to 06:00 PM, including lunch break; Saturdays, 09:00 AM to 02:00 PM. Additional shifts available. Functions and responsibilities * Customer service and support. * Dental services, receipt of reports and statements. * Tracking of minor medical and dental expense services, receipt of reports and statements. * Call handling. * Call center operations. The company offers * Statutory benefits * Productivity bonus * Indefinite-term employment contract Recruitment process * Recruitment process start date: March 4, 2026 * Recruitment process duration: 2 weeks