MEX-10676-Universal Teller

Description

Position Summary: This position involves cash verification, processing, and dispatch, ensuring compliance with established procedures and controls for each activity. Key Highlights: 1. Continuous workflow and partial withdrawals with hourly workload. 2. Cash receipt, processing, vaulting, and dispatch processes. 3. Equipment and workstation cleaning procedures. * **LOCATION** ------------ Querétaro \# 82, Michoacán Michoacán, Mexico * ### **CAREER AREA** GFP\_MEX * ### **JOB TYPE** Full time * **JOB ID** ---------- \#R73613 GENERAL RESPONSIBILITIES* In the Deposit Verification process, work under the continuous flow and partial withdrawal concept, with hourly workload assignments. * Execute receipt, processing, vaulting, and dispatch processes strictly adhering to established controls for each activity comprising these processes. * Complete discrepancy reports accurately in case discrepancies arise during cash processing. * Perform cleaning of equipment and work area used during the work shift. According to the Value Stream governing INTERNAL OPERATIONS, the stages in which a Universal Teller may operate are: SORTING * Empty disorganized cash from very large containers for manual sorting. * Unfold and flatten cash before placing it into the dispatch container, preventing cash from falling onto the floor or leaving any banknotes inside the container. VERIFICATION* Open containers according to current standardized procedures. * Verify and count the amount of cash (coins and banknotes) contained in the containers, using available machinery and manually where required. * Ensure physical values match those stated on the deposit documentation accompanying the deposit. * Properly record the transaction in the system to credit deposits. LOT ASSEMBLY * Prepare workload assignments for tellers currently performing verification. * Lots consist of containers reserved for processing, grouped by bank, complexity, customer, and priority. * Distribute and assign lots to other tellers for processing. SELECTION AND CLASSIFICATION * Select and separate banknotes by quality and denomination using available machinery, and manually where required. * Identify and consistently comply with control guidelines to ensure traceability throughout processing. * Classify and bundle processed banknotes according to standards established by Banco de México and the company. * Sign and seal straps used for bundling. * Assemble stacks. A stack consists of 10 bundles, each bundle containing 100 banknotes of the same denomination and same family. STOCKING (PREPARATION) * Prepare cash-filled containers according to client requests and service logistics specifications (Routes). RECEIPT AND DISPATCH * Receive containers delivered by valuables transportation personnel in the vault area, ensuring strict adherence to established procedures for container registration and functional segregation. * Deliver containers for dispatch or vault custody. * Transport or secure containers within the vault. * Capture and register voucher data in SICOP and PROCESA systems to ensure correct container flow during processing. DATA CONTROL * Apply procedures for handling evidence and discrepancies. * Transmit information and reconcile discrepancies and opening/closing balances with clients. * Organize and compile accounting packages by bank, shift, or processing area. * Review bank data entered into the system prior to submission to prevent data entry errors that may cause discrepancies. * Assist in operational and cash reconciliation at the end of the work shift.