Hostess

Description

Job Summary: A restaurant with a long-standing tradition in Pueblan cuisine is seeking a Hostess to join its team, providing a warm welcome and managing the customer experience. Key Highlights: 1. Friendly and professional customer service 2. Table coordination and reservation management 3. Effective communication and complaint handling *For over ten decades, we have established ourselves as Puebla’s most traditional restaurant in Pueblan gastronomy, and to continue this legacy, we are seeking a* ***hostess*** *to join our team.* **Requirements:** * Age: 25 to 35 years old. * English: Basic to Intermediate. * Education: Completed high school diploma. * Must reside near Puebla Centro or have convenient transportation access. * Minimum experience: 2 years in restaurants or hotels. **Main Responsibilities:** * Greet customers in a friendly and professional manner. * Confirm reservations and manage the waiting list. * Coordinate table assignments based on availability and customer preferences. * Inform the service team about customer assignments. * Answer basic questions regarding the menu, operating hours, and restaurant services. * Handle initial complaints or escalate them to the appropriate supervisor. * Maintain order and cleanliness at the reception area. * Manage tools such as the reservation book or digital management systems. * Communicate estimated wait times and coordinate customer flow with the service and kitchen teams. **Knowledge Requirements:** * Basic customer service and complaint-handling protocols. * Techniques for effective communication. * Familiarity with the restaurant layout and seating capacity. * Basic standards of professional etiquette and conduct. * First aid (preferred). **Skills:** * Ability to build trust and comfort among customers. * Ability to multitask, such as assigning tables and managing reservations simultaneously. * Clear and courteous verbal communication with both customers and team members. * Composure and professionalism during peak demand periods. * Attention to personal appearance, aligned with the restaurant’s standards. **We Offer:** * Weekly payment. * Daily wage: $315\.04 net \+ tips * Schedule: Thursday to Sunday, from 10:00 to 18:00 hours. * Statutory benefits after the first year of employment. * Private medical service. Employment Type: Full-time Salary: $315\.04 per day Benefits: * Salary increases * Employee discounts * Company parking * Option for an indefinite-term contract * Cafeteria service * Free uniforms Education: * Completed high school diploma (Mandatory) Experience: * Hostess: 2 years (Mandatory) Work Location: On-site employment