Customer Service Assistant

Description

Job Summary: We are seeking a detail-oriented and organized Customer Service professional to deliver exceptional service and maintain an impeccable showroom, serving as the office's driving force. Key Highlights: 1. Provide premium service to distributors and customers. 2. Maintain an immaculate and aesthetically pleasing luxury showroom. 3. Develop skills in membership programs and distribution. Join our Customer Service team! Are you detail-oriented, organized, and passionate about delivering a luxury experience? At our company, we seek someone who will be the friendly face of our office and the driving force keeping everything in perfect order. **What will you do with us?** Your mission will be twofold: ensuring our distributors and customers receive exceptional service and maintaining our showroom as an immaculate space. **Main Responsibilities:** Premium Service: Manage phone calls, provide quotations, track shipment status, and welcome visitors. Showroom Experience: Maintain the ideal ambiance (music, fragrances, coffee, and visual order) for receiving our customers. Sales Support: Provide technical support to external advisors and assist with membership programs. Supply Management: Inventory control (stationery, cafeteria supplies, cleaning supplies) coordinated with the Finance department. Operational Control: Package handling, catalog loan management, and coordination with the warehouse. Maintenance and Liaison: Serve as the point of contact for cleaning services, maintenance reporting, and administrative coordination with management. **What are we looking for in you?** Service Attitude: Proactive individual with excellent communication skills and courteous demeanor. Attention to Detail: Someone who enjoys maintaining orderly and aesthetically pleasing spaces. Multitasking Ability: Capable of managing quotations while simultaneously overseeing front-desk operations. Responsibility: Key management, banking procedures, and support during urgent situations. Organization: Strict control over material and catalog inflows and outflows. **Requirements:** Prior experience in customer service or reception (preferably in design, architecture, or luxury retail sectors). Basic administrative skills (email usage, Microsoft Office suite). Excellent personal presentation. Availability to occasionally perform external errands (banks/purchases). **What do we offer?** Salary: MXN 13,000 net per month plus statutory benefits. Work Location: Bosques de las Lomas. Working Days: Monday to Friday, 9:00 AM to 6:00 PM. A professional and aesthetically pleasing work environment. Opportunity to learn in the areas of membership programs and distribution. Employment Type: Full-time Salary: $13,000.00 - $15,000.00 per month Benefits: * Savings fund * Life insurance Education: * Completed Bachelor’s degree (preferred) Experience: * Sales: 1 year (preferred) Work Location: On-site employment