Maintain a chart of the results of these calls and submit the information for analysis and decision-making every week (every Monday). * Prepare a monthly report and statistical analysis of calls to Sales customers, calls to Sales customers and Program 02, and forward it to the Customer Experience Consultant and the CRM Manager. * Daily call report; review it with the CRM Manager daily before printing and delivering it to General Management. * Manage complaint forms jointly with the CRM Manager. * Develop the Complaint Form, sign it, and deliver it to the Service Manager for follow-up. * Comply with and ensure compliance with all requirements of the Quality Management System, as well as Safety, Hygiene, and Ecology measures. * Keep your work area clean and orderly at all times. * Participate in internal and external training when scheduled and instructed. **ADDITIONAL INFORMATION:** **A) Job Requirements.** · **Age:** 25 to 40 years old. · **Education:** Executive Secretary Administrative Technician Computer Science Technician · **Gender:** No preference · **Personal Appearance:** Impeccable presentation, sales-oriented attitude, neatness, and cleanliness. · **Required Knowledge:** Typing Computer skills Customer service Employment type: Full-time, indefinite-term Salary: $5,000\.00 \- $6,000\.00 per month Benefits: * Savings fund * Grocery vouchers Work location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
