Job Summary: This role involves providing operational support to branch network requests, focusing on training, guidance, functionality, new products, and incident resolution to enhance customer service. Key Highlights: 1. Handling and supporting branch network requests 2. Developing skills to resolve specific cases 3. Establishing strategies to meet performance metrics **Location:**MONTERREY, Nuevo León, MX **Category:** Administration **Requisition ID:** 120608 **SOA Operational Support Analyst** **Monterrey, Nuevo León** At Banorte, we seek unique, strong, and extraordinary talent that drives the country’s transformation and innovation, positioning us as a powerful ally for robust growth alongside Mexico. We firmly believe that solidarity, innovation, respect, loyalty, and responsibility form the perfect formula to become the best team in the financial sector. **Job Objective:** To address branch network support requests regarding training needs, guidance, support, functional gaps, new products, incidents, regulations, etc., with the aim of assisting branches in delivering quality service to their customers. Each day, you will face **new and interesting challenges** in your role, for which you will be responsible for: * Developing skills enabling resolution of each specific case * Analyzing branch calls using system tools * Applying acquired knowledge to support branch executives * Establishing strategies to meet established performance metrics * Assessing the nature of issues to determine whether an operational solution applies or if escalation as an incident is required **Requirements:** * Professional education: Bachelor’s degree in Administration\- Bachelor’s degree in Computer Science\- Certified Public Accountant * Years of experience: 1 * Areas of experience: Operations * Required knowledge: Altamira, Origina CREA, Visión, Office * Languages: N/A * Willingness to travel: N/A * Willingness to relocate: N/A At Banorte, we operate under a principle of equal opportunity. Therefore, we do not discriminate based on age, ethnic origin, nationality, gender, sexual orientation, marital status, social condition, health status, religious beliefs, political doctrine, or disability.