Complaints and HACCP Coordinator

Description

### **Complaints and HACCP Coordinator** We are seeking an analytical professional with a results-oriented mindset and a strong sense of urgency to lead HACCP system management and ensure effective complaint handling, thereby contributing to the continuous improvement of our processes. **Education:** * Degree in Food Engineering, Chemistry, Food Science and Technology (QFB), Veterinary Medicine (MVZ), or related field. **Experience:** * Minimum 2 years in food quality and safety. * Experience in **complaint management, HACCP, and audits**. **Key knowledge areas:** * HACCP and prerequisite programs. * Good Manufacturing Practices (GMP). * Regulatory requirements under TIF, SQF, and/or international standards. * Root cause analysis methodologies (5 Whys, Ishikawa, etc.). * Quality management systems. **Main responsibilities:** * Administer and maintain the HACCP system up to date across all processes. * Ensure compliance with certifications such as **SQF**, and with customer and regulatory audits. * Validate prerequisite programs, HACCP plans, and conduct periodic re-evaluations. * Coordinate end-to-end complaint handling (receipt, investigation, root cause analysis, and closure). * Implement and monitor corrective and preventive actions. * Train personnel on food safety, GMP, and HACCP topics. * Manage key performance indicators (KPIs) for quality and complaints. * Maintain up-to-date documentation for the quality management system. **We offer:** * Gross salary \+ statutory benefits \+ additional benefits * Increased Christmas bonus days * Savings fund * Savings box * Increased vacation bonus **Schedule:** Monday to Friday